Amref Health Africa was founded in 1957 and has since grown to become the largest African-based international health development organisation; currently implementing more than 180 programmess, reaching more than 40 million people across 35 African countries; and a staff complement of over 2,000. Headquartered in Nairobi, Kenya, Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia, Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan, Tanzania, Uganda and Zambia. An additional eleven advocacy and fundraising offices are located in Europe and North America.

Amref Health Africa is driven by its vision of ‘Lasting health change in Africa’ and its mission ‘To catalyze and drive community-led and people-centred health systems while addressing social determinants of health’. We believe that the power to transform Africa's health lies within its communities, and therefore strive to ensure that health systems are not only functional but that communities are empowered to hold these systems accountable for the delivery of quality and affordable health care.

 BACKGROUND

 Amref Health Africa in Ethiopia has been working in Ethiopia since 2002 in close collaboration with the Federal Ministry of Health implementing a range of projects in maternal, neonatal and child health, reproductive health, health systems strengthening, health workforce development, water and sanitation, HIV/AIDS and non-communicable diseases across the country, supported by a wide range of multilateral and bilateral donors, corporates and foundations. 

JOB PURPOSE

 Under the supervision of Senior BD Executive, the Sales and Marketing Officer will be responsible for:

·       Growing revenue by sourcing for business through direct sales (B2B and B2C), and managing sales through channels and intermediaries assigned area as well as maintaining customer relations.

·       The focus products are Maisha Evacuation covers, Training, and Medical evacuation contracts.

·       Meeting set sales targets within the given time frame.

·       The staff will be the main link between AFD and Amref Ethiopia, and will also be AMREF Flying Doctors’ Ambassador within Ethiopia.

PRINCIPAL RESPONSIBILITIESKEY AREA ACTIVITY Business Development·       Proactively identify and generate new business opportunities·       Follow up sales leads·       Successfully close sales opportunities·       Take responsibility for achieving revenue targets·       Follow up payments for accounts due·       Plan and execute regular Sales activations·       Identify and develop a sales pipeline and aggressively market for new profitable status customers from the identified target sectors.·       Revenue and profit generation, including new business development for the company.·       Prepare daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand. In addition, prepare status reports on client meeting and sales strategies·       Identify and act on cross-selling opportunities.·       Maintain timely and accurate information within company Customer Relationship Management (CRM) database.·       Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM.·       Facilitate and ensure timely collections of payments as per the company's credit policy·       Making regular visits in order to maintain business relationships with the intermediaries, prospective clients and current ones·       Giving competitive quotations to intermediaries and following up the same and close sales. Relationship ManagementIn consultation with SENIOR BDE as well as independently:·       Build business relationships with customers·       Provide excellent account management service to key accounts·       Assist clients understand features and benefits of AFD products·       Assess customer’s experience after service delivery and provide feedback to AFDCustomer Service·       Develop key internal departmental relationships to ensure commitments to clients are delivered to the highest possible standardsBusiness Planning·       In consultation with supervisor, participate in planning customer acquisition activity·       Keep accurate records of all sales activity and outcomes·       Provide accurate forecasts of sales revenue·       Provide management with feedback on emerging market trends and activities in order to support innovation·       Maintain an up-to-date log of industry and competitor activity in the market and regularly update the BD ManagerCommunication In consultation with Senior BDE as well as Independently:·       Prepare proposals and make presentations to clients·       Present confidently to senior business leadersMarketing and Public RelationsIn consultation with Senior BDE and the Marketing  manager:·       Maintain an up-to-date database of clients and partners·       Provide the market intelligence·       Identify relevant industry and business expos/forum for AFD to participate in for brand awareness and acquire new contacts·       Support marketing and public relations activities as and when neededAdministration·       Ensure the office operations run effectively in liaison with the Nairobi Office. ·       Receive all visitors and acts as the first point of reference for all enquiries for the office.·       Recording and dispatching all incoming and outgoing Maisha customer cards·       Coordinate with the membership desk in Nairobi to generate membership numbers on the Maisha database for the clients·       Perform any other work-related duties assigned

Job Requirements

Education and Knowledge

·       Bachelor’s degree in Sales, Business Administration or related studies from a recognized institution

·       Business related courses in customer services, insurance finance or administration is an added advantage

·       Demonstrated proficiency in Ms. Office and working knowledge of Customer Relations Management (CRM) system.

Competences and skills

·       Ability to understand the market, market intelligence and the products

·       Ability to understand client's needs and present solutions

·       Ability to communicate confidently and clearly both written and verbally

·       Ability to work in and within a team

·       Good customer service skills

·       Being proactive, energetic and accountable

·       Application of a business mindset

·       Ability to work under pressure and hold a positive attitude

How to Apply

Interested applicants please use THIS LINK to submit your application. You will be directed to our online portal where you will need to create an account in order for you to be able to submit your application. Your application should include a cover letter, detailing why you are the best fit for this position, and your CV with relevant skills and experience. Closing date will be July 9, 2023. Only shortlisted candidates will be contacted.

If you face any challenge applying on our website contact us at  ETrecruitment@Amref.org.

Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is an equal opportunity employer and has a non-smoking environment policy.