Job Expired

company-logo

Trainer (Re-advertised)

Multichoice Ethiopia Plc

job-description-icon

Business

Human Resource Management

Addis Ababa

3 years - 5 years

1 Position

2023-07-04

to

2023-07-13

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Human Resource Management

Full Time

Share

Job Description

The role holder will be responsible to deliver functional operations training and acclimatize new hires in the Customer Care Group / touch points (MCN & Value Chain), to the business. Provide product and technical skill update as at when due.

Key Accountabilities

Delivery of Training, Coaching and Facilitation - Staff

  • Conduct training needs analysis

  • Complete training for MCN Staff trained on touch point handling skills and other soft skills (100% experiential learning).

  • Conduct Refresher training for existing staff.

  • Training Feedback Mechanism (80% validity).

  • Design, copile and update training material.

  • Compile and manage training administration and schedule

  • Development of training documentation for departments:  Sign off all Operations Manual

Training Manual

  • Design, compile and update training material

  • Compile and manage training administration and schedule

  • Development of training documentation for departments:  Sign off all Operations Manual

  • Design and implement a training feedback process to measure validity of training done

  • Review and update all operational and technical training manual for all business units based on new products and processes

  • Create operational training document for departments that currently do not have

Training Impact

  • Periodically evaluate ongoing programs to ensure that they reflect any changes

  • Evaluate and assess trainings conducted

  • Compile training reports and share with relevant stakeholders

  • Maintain database of all training evaluation documents

E-Learning Usage / Uptake

  • Ensure at least 80% uptake and utilization of e Learning platform

  • Support learners to embrace different ways of learning and leverage on technology

  • Utilization of virtual classroom tool

Job Requirements

Qualifications  & Experience 

  • Bachelor’s Degree

  • 3-5 years experience in a training facilitation role.

  • Detailed commercial and financial acumen, balanced with creative flair.

  • Business Intelligence experience.

  • Customer Relationship Management.

  • Campaign management experience.

  • Strong budget management experience

Functional Competencies

  • The incumbent is required to have the following functional competencies

  • Sound business operations knowledge

  • Product and service knowledge

  • Business processes

  • Customer Care Knowledge

  • Group and individual psychology knowledge

  • Computer knowledge

  • Market / Customer knowledge

  • Team behavior understanding

  • Organizational and industry understanding

  • Theory of learning

  • Learning methodologies and trends

Behavioral Competencies

  • Flexibility

  • Quality driven

  • Drive and energy

  • Patience

  • Team player

  • Problem solving and analysis

How to Apply

Interested candidates are invited to send their CV through THIS LINK

Only shortlisted candidates will be contacted.

Fields Of Study

Human Resource Management

Related Jobs

about 10 hours left

SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC

HR Manager

Human Resource Management Specialist

time-icon

Full Time

2 - 5 yrs

1 Position


PhD, Master's or Bachelor's Degree in Human Resource Management or in a related field of study with relevant work experience Duties & Responsibilities: - Supervise and implement the company's existing HR management system, ensure that daily work is executed in an orderly manner and implemented in accordance with regulations, and maintain the company's authority. - Responsible for the recruitment of all local employees, complete the recruitment tasks within the specified time, and be responsible for the results. - Responsible for training local employees and tracking the results. The training includes but is not limited to company culture, factory disciplines, relevant laws and regulations, and customer compliance requirements. - Assist other departments to handle employee complaints and improve employee relations to ensure that daily work and production are not affected and there are no major strikes.

Addis Ababa

about 10 hours left

Minaye PLC

Human Capital and Administration Section Head

Human Resource Management Specialist

time-icon

Full Time

7 yrs

1 Position


Master's or Bachelor's Degree in Human Resource Management, Business Administration, Management, or in a related field of study with relevant work experience Duties & Responsibilities: - Provide visionary leadership to the Human Capital and Admin team by setting clear goals, managing performance, and fostering a culture of continuous improvement. - Drive the formulation, implementation, and evaluation of human capital and administration strategies aligned with organizational goals. - Lead departmental planning and budgeting, ensuring efficient resource utilization. - Act as the primary liaison between the Human Capital and Admin department and the executive management team. - Regularly engage with senior management to understand company priorities, receive directives, and effectively translate them into actionable plans. - Ensure the timely execution of strategic and operational directives received from the top management.

Addis Ababa

3 days left

Fun Zone Hotel

Junior Human Resource Officer

Human Resource Officer

time-icon

Full Time

1 - 2 yrs

1 Position


BA Degree in Human Resource Management, Management, Business Administration, Public Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Supporting recruitment processes by preparing job descriptions, posting job ads, screening candidates, scheduling interviews, performing reference checks, issuing employment contracts, and assisting with onbo

Addis Ababa

about 10 hours left

Dodai Manufacturing

Junior People and Administration Officer

Human Resource Officer

time-icon

Full Time

0 - 1 yrs

1 Position


BA Degree in Management, HR, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Maintaining physical and digital personnel records like employment contracts and other documents as per the employee records checklist provided - Gather necessary payroll data like TIN number, bank accounts and working days of new employees and provide regular report to the finance department in time for salary payment

Addis Ababa

about 10 hours left

Ethiopian Engineering Corporation

Senior Recruiter\ Recruiter (Re Advertised)

Human Resource Officer

time-icon

Full Time

3 - 5 yrs

2 Positions


BA Degree in Management or in a related field of study with relevant work experience Duties and Responsibilities: - Assisting the hiring manager or resourcing and recruitment team with recruitment duties. - Reviewing available positions and candidate requirements. - Communicating with the HR team. - Posting job vacancies on social media, job sites and use printed version for specific skilled, semi skilled and DL roles.

Addis Ababa

about 10 hours left

Yencomad Construction PLC

Head, Project HR & Administration Services

Administration Officer

time-icon

Full Time

8 yrs

1 Position


Bachelor's Degree in Management, HRM, Public Administration or in a related field of study with relevant work experience, out of which 4 years on Head Position. experience on the same position in road construction companies

Butajira,Alem Gena