Job Expired
Multichoice Ethiopia Plc
Business
Human Resource Management
Addis Ababa
3 years - 5 years
1 Position
2023-07-04
to
2023-07-13
Human Resource Management
Full Time
Share
Job Description
The role holder will be responsible to deliver functional operations training and acclimatize new hires in the Customer Care Group / touch points (MCN & Value Chain), to the business. Provide product and technical skill update as at when due.
Delivery of Training, Coaching and Facilitation - Staff
Conduct training needs analysis
Complete training for MCN Staff trained on touch point handling skills and other soft skills (100% experiential learning).
Conduct Refresher training for existing staff.
Training Feedback Mechanism (80% validity).
Design, copile and update training material.
Compile and manage training administration and schedule
Development of training documentation for departments: Sign off all Operations Manual
Training Manual
Design, compile and update training material
Compile and manage training administration and schedule
Development of training documentation for departments: Sign off all Operations Manual
Design and implement a training feedback process to measure validity of training done
Review and update all operational and technical training manual for all business units based on new products and processes
Create operational training document for departments that currently do not have
Training Impact
Periodically evaluate ongoing programs to ensure that they reflect any changes
Evaluate and assess trainings conducted
Compile training reports and share with relevant stakeholders
Maintain database of all training evaluation documents
E-Learning Usage / Uptake
Ensure at least 80% uptake and utilization of e Learning platform
Support learners to embrace different ways of learning and leverage on technology
Utilization of virtual classroom tool
Qualifications & Experience
Bachelor’s Degree
3-5 years experience in a training facilitation role.
Detailed commercial and financial acumen, balanced with creative flair.
Business Intelligence experience.
Customer Relationship Management.
Campaign management experience.
Strong budget management experience
Functional Competencies
The incumbent is required to have the following functional competencies
Sound business operations knowledge
Product and service knowledge
Business processes
Customer Care Knowledge
Group and individual psychology knowledge
Computer knowledge
Market / Customer knowledge
Team behavior understanding
Organizational and industry understanding
Theory of learning
Learning methodologies and trends
Behavioral Competencies
Flexibility
Quality driven
Drive and energy
Patience
Team player
Problem solving and analysis
Interested candidates are invited to send their CV through THIS LINK
Only shortlisted candidates will be contacted.
Fields Of Study
Human Resource Management
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