Background

REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation no. 1113/2019, licensed and bearing Certificate No: 3020 from Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals, with the experience of providing IT helpdesk support to undertake the following responsibilities.

Functional Responsibilities

• Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications

• Performing remote troubleshooting through remote desktop access and diagnostic techniques

• Ensure that facilities stay connected to the central server and track issues in connectivity.

• Conduct inter-facility network installation and extension.

• Install and maintain specialized software, including performing setup functions.

• Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.

• Exercise patience under busy days, difficult users or less-than-optimal connectivity situations

• Record support requests and resolutions and report to the supervisor periodically

• Perform any other relevant activities as assigned by the Project Manager

Duration: - short-term with the possibility of extension (five months)

Number required: Five  (05)

Location: - Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)

Job Requirements

Education, Experience, Skills Requirements

• Bachelor’s Degree in Information Systems or related field

• At least 2 years of practical IT helpdesk support experience in similar position

• Experience in Networking installation and intra-facility networking

• Good understanding of computer systems, MS Office applications, mobile devices, and other tech products

• Background at health information technology and experience in Health information systems is advantageous.

• Fluency in spoken and written English and Amharic is required

How to Apply

Please submit the following documents as part of your application:

Personal CV, indicating all experience, as well as the contact details (email and telephone number) of the applicant and at least three (3) professional references; Key qualifications required should be embedded in CV.

Application letter indicating information evidencing your experience of having provided services similar to those required or expertise that would allow you to carry out the services required.

Please submit your application to the following email: reachethrm@reachet.org.et within 3 working days from the first appearance of the announcement.