According to Civil Society Organizations Proclamation 1113/2019, CSOs can engage in income-generating activities (IGA) to advance their objectives. Green Light Automotive Center is one of the IGA operations owned by INGO to deliver superior quality auto repair and maintenance service with swift turnaround, most customized and highly-rated customer experience to and beyond Addis Ababa. In Green Light Automotive center, we take time to listen the concerns of our esteemed customers and go through professionally recommended repairs and maintenance standards for their valued vehicles. We’re proud delivering safe, affordable, superb quality service so they can rest assured their cars will run reliably with a peace of mind. We’re dedicated to expanding our business to provide excelled service to a greater range of customers..

Our Values

We are Honest

We Respect Customers

We are Experienced

Safety is our priority

We are Committed

Reliability is our Motto

I. Job Summary:

The General Manager is responsible to overlook and lead the overall operations of the Automotive Center. He/She will be responsible to formulate, direct and coordinate the business activities promoting, expanding and modifying service package of the center. Overseeing all aspects of the business operations, including vehicle service, spare parts sales, car wash, and other related technical

and mechanical businesses. Also, the General Manager will be responsible for ensuring smooth and efficient functioning of the center; evaluate the financial aspect of the center through pertinent and factual budgeting, expenditure and profit-loss projection. Maintaining high-quality standards through providing exceptional customer service accompanied with research and development initiative directed by this role including recruitment, hiring new staff and supervision.

II. Duties and Responsibilities:

1. Leadership and Management:

• Provide strong leadership and operational directions to the Automotive Center, inspiring and motivating the team to achieve business objectives.

•Develop and implement operational policies and procedures to optimize efficiency and productivity.

• Manage and oversee all work units within the center, including service, spare parts, car wash, and other related businesses.

• Foster a positive and collaborative work environment, promoting teamwork, open communication and employee development.

2. Financial Management:

• Develop and execute financial strategies to drive revenue growth and       profitability.

• Monitor and analyze financial performance, identify areas for improvement, and take appropriate actions to ensure financial targets are met.

• Prepare budgets, forecasts, and financial reports, and regularly communicate

financial results to the senior management team at the center.

3. Customer Service and Satisfaction:

• Uphold a strong customer-centric focus, ensuring the delivery of exceptional service and exceeding customer expectations.

• Monitor customer feedback, resolve any issues or complaints promptly, and

implement measures to continuously enhance customer satisfaction.

• Develop and maintain strong relationships with key customers and partners to drive repeat business and foster loyalty.

4. Quality Control and Compliance:

• Implement and maintain high-quality standards across all areas of the Automotive Center, ensuring adherence to industry regulations and company policies.

• Monitor and evaluate the performance of service technicians and staff to ensure consistent quality service delivery.

• Stay up-to-date with industry trends, new technologies, and advancements to drive innovation and improvement within the center.

5. Business Development and Growth:

• Identify opportunities for business expansion, develop growth strategies, and

recommend new services or business lines.

Conduct market research and competitor analysis to identify market trends, customer preferences, and competitive advantages.

• Build and maintain strong relationships with suppliers, negotiate favorable terms, and ensure timely availability of spare parts and materials.

Job Requirements

III. Job Specification:

• Education: BA/BSc/MA/MBA/MSc in Mechanical Engineering, Automotive technology, Marketing Management, Accounting, Economics, Management and related field of study.

• Experience: 8 - 10 years of relevant work experience and 5 years in supervisory or managerial positions in the automotive industry.

• Essential Skills: In-depth knowledge of automotive service operations, spare parts management,

• Strong leadership skills with the ability to inspire and motivate a diverse team,

• Excellent financial acumen and experience in budgeting, financial analysis, and driving profitability, Exceptional customer service and relationship management skills, Strong problem-solving and decision-making abilities, Excellent communication, negotiation, and interpersonal skills, Proficient in using computer systems and software related to automotive operations and business management, detail oriented and Strong background in profit making automotive sector is a plus.

IV. Location:

Green Light Automotive Center

Addis Ababa, Lideta Sub-City, Woreda 05,

How to Apply

Interested applicants should send their CV along with an interest letter only to the below email address of the organization. recruitment_ethiopia@wvi.org

World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.

Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.