Position: IT Operations Assistant

Application Deadline: July, 20/2023

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

CONTRACTUAL INFORMATION

JOB TITLE: IT Operations Assistant

CONTRACT TYPE: Service Contract Level 5

UNIT/DIVISION: Information Technology

DUTY STATION: Gambella, Ethiopia

DURATION: 12 months

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The job holder will support the Gambella, Pinyudo and Assosa Sub Offices. The job holder reports to a Head of Sub Office Gambella and Head of IT Unit or the designate. To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out or supervise the installation and maintenance of electrical services operations in Gambella, Pinyudo and Assosa Field Offices.

2. In strict adherence to WFP and IEC standards, carry out works for all electrical services, including wiring and sizing standards and maintenance services. 

3. Carry out the installation and maintenance of electrical wiring and distribution systems for all WFP offices and warehouses in any WFP operation as required, ensuring a safe and reliable working environment according to the WFP and IEC electrical standards. 

4. Undertake basic monitoring, troubleshooting, and resolving electrical outages to ensure consistent delivery of electrical service 24/7.

5. Provide written requests for materials, keep detailed reports on the storage and usage of these materials, and make an annual consumable electrical item purchasing plan.  

6. Keep a record of fixed assets and consumable electrical items.

7. Perform regular proactive preventive maintenance of the generator, UPS, voltage stabilizer, air-conditioner (AC) and distribution points. 

8. Follow up and monitor the external service provider (EEU) on ongoing requests and the availability of service delivery to ensure the power service is uninterrupted.

9. Perform renewable energy system (solar system or wind turbine) installation and maintenance and advise on its requirement to ensure green energy system is implemented in the Gambella region WFP office.

10. Perform other tasks as required. 

QUALIFICATIONS & EXPERIENCE REQUIRED

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: Minimum of 5 years of progressively responsible experience in IT Operations

Language: Fluency in both oral and written communication in the English language. Knowledge of the local language is added advantage.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Academic or professional experience in generator maintenance and minor electrical servicing.

• Experience in resolving level 1 IT issues.

• Experience with technical ICT installations (LAN, WLAN, WAN, IPABX) and IT Service Management.

• Certified in Cisco CCNA minimum

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

How to apply:

• Register using the following link CLICK HERE