Ethiopost is Ethiopia's principal postal service provider, with over 600 branches across the country. Our new vision is to be a global leader in postal services and a preferred partner in logistics, financial and government services. We are undergoing digital transformation and seek to expand our service offering to include digital financial services (DFS). We seek to recruit a competent individual to help us launch and implement our DFS strategy, which is currently under development.

Core Purpose of the Job

Deploy strategy to shape and direct the digital finance business within Ethiopost. Provide strategic leadership in developing relevant partnerships, products/use cases, and the use of technology innovatively to improve and automate the delivery of digital financial services while creating value and a positive user experience for both partners and consumers.

Key Performance Areas:

• Ensure the development of digital financial services by putting in place a business strategy, strategic growth plan, and providing clear direction and structure for the digital finance business.

• Deliver agreed business goals in accordance with overall business strategy with a high focus on workflow processes and optimising the user experience (UX).

• Ensure compliance with national legal and regulatory requirements for digital financial services in partnership with the legal division.

• Provide overall direction for digital finance by scanning and identifying new opportunities, analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them for business success.

• Partner with the sales and regional teams to ensure that the distribution network has a presence across the country and that it is managed to deliver on the expected strategy.

• Develop and maintain strong strategic partnerships to facilitate business development and growth.

• Develop SLAs with vendors to manage the different platform performance, upgrades, and other modifications.

• Strategic management of the overall financial performance of each product/use case, closely monitoring revenues and expenses for each.

• Evaluate operational processes for the digital finance business and foster a customer-centric culture.

• Ensure all relevant activities, trends, revenues and costs in the digital finance business are reported on effectively and timely.

• Establish a well-resourced operations team to support the entire digital finance business delivery, using existing human resources and external recruitment where necessary.

• Maintain cordial relationships with other Ethiopost divisions/departments and support the digital transformation initiatives as technical advisor.

Reporting to: Chief Executive Officer, Ethiopost

Tenure: 1 yr (Renewable)

Job Requirements

QUALIFICATIONS: Job Requirements (Education, Experience, and Competencies)

Education:

• A Degree in Finance, Business Administration, Technology, Engineering or Marketing

• An MBA/Master’s Degree is a definite advantage.

Experience:

• Minimum of 5 years’ Senior Management experience in Technology, Distribution and/or Financial Services

• 2+ years’ C-suite experience in Technology, Financial Services and/ or Fintech is a definite plus.

Knowledge and Skills

• Leadership skills build partnerships and lead the project team to success

• Comprehensive knowledge of digital financial services, the DFS ecosystem, and risks in DFS

• Comprehensive knowledge of legal and regulatory requirements of DFS in Ethiopia

• Ability to establish policies and priorities to manage and evaluate projects

• Ability to develop comprehensive and detailed business cases to drive a business initiative, including budget management

• A good understanding of technology and technology requirements for the successful implementation of DFS

• Knowledge and skills in product and services management, including product development, roll out, and product performance management

• Effective oral and written communication and stakeholder management, including senior management, government, regulators, financial institutions, academia, and the general public

Other Competencies

• Vision and direction – Define business unit objectives to ensure that staffs at all levels understand expectations and targets. Create a long-term vision of excellence and success, and generate deep-seated excitement, enthusiasm and commitment to that vision

• Customer Centricity – Internal and External across various touch points

• Ability to manage self and team performance, good conflict management, takes and manages accountability

• Energy & Drive – Innovative, takes initiative, result-oriented, and develops self consistently

• Empower teams to deliver on targets by promoting interaction, cohesion, and synergy

• Interpersonal Skills – Leadership, customer centricity, collaboration, and coaches & develops direct reports

• Change Maker – Adapting to and influencing change when appropriate or necessary

• Personal Skills – Trustworthy, integrity, and ethical in dealings

• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively

• Organizational Positioning Skills – Good written and verbal communication, presentation skills, and commitment to the organization

• Strategic Skills – Global thinker, analytical thinking and problem-solving abilities

• Ability to handle issues with tact and diplomacy

• Ability to provide staff feedback and coaching

• Ability to perform relevant data analysis to drive the business toward success

• Negotiation and influencing skills

How to Apply

Send your application to hr@ethio.post Applications should include a cover letter (in English) indicating your motivation for the application and a detailed curriculum vitae indicating your qualifications for the role.

NOTE: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

Any form of canvassing will lead to automatic disqualification.  Only Successful candidates will be contacted.