As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Roles & Responsibilities 

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required,

• Demonstrate a high level of customer service at all times,

• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments,

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Job Requirements

• BA Degree in Hotel Operation/Hotel Management or related Fields

• Minimum of two years Previous experience in a customer-focused industry

• Working language skill in Arabic or Chinese 

• Ability to work flexible hours, including weekends and holidays.

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials in person to the office of Director Human Resource Management

Only short listed applicants will be contacted.

For Further information you can contact through 251-115-170000