Job Expired

company-logo

Customer Service Agent

Hilton Addis Ababa

job-description-icon

Hospitality

Hotel Management

Addis Ababa

2 years

1 Position

2023-07-19

to

2023-07-26

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Hotel Operation

Full Time

Share

Job Description

As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Roles & Responsibilities 

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required,

  • Demonstrate a high level of customer service at all times,

  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments,

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Job Requirements

  • BA Degree in Hotel Operation/Hotel Management or related Fields

  • Minimum of two years Previous experience in a customer-focused industry

  • Working language skill in Arabic or Chinese 

  • Ability to work flexible hours, including weekends and holidays.

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials in person to the office of Director Human Resource Management

Only short listed applicants will be contacted.

For Further information you can contact through 251-115-170000

Fields Of Study

Hotel Operation

Related Jobs

1 day left

Robit International Business Group

Night Manager

Manager

time-icon

Full Time

1 - 2 yrs

1 Position


BA Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and monitor night shift staff ensuring adherence to policies and service standards. - Ensure safety and security of guests, employees, and the premises during the night. - Handle guest check-in/check-out and resolve guest complaints or special requests. - Complete the night audit, reconciling accounts and posting charges.

Gondar

1 day left

Robit International Business Group

Housekeeping Manager

House Keeping

time-icon

Full Time

1 - 2 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement housekeeping standards and procedures for cleanliness and safety. - Manage daily activities of housekeeping staff, including hiring, training, scheduling, and performance management. - Inspect guest rooms, corridors, public spaces, and other facilities to ensure cleanliness standards.

Gondar

1 day left

Robit International Business Group

Food & Beverage Manager

Food & Beverage Supervisor

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee day-to-day operations of food and beverage services. - Plan and develop menus and new dishes. - Manage inventory, order supplies, and maintain stock levels. - Hire, train, schedule, and supervise kitchen and service staff. - Ensure compliance with health, safety, and food regulations.

Gondar

1 day left

Robit International Business Group

Hotel General Manager

Hotel Manager

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor’s Degree in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee all hotel operations to ensure efficiency and service quality. - Manage financial aspects such as budgeting, forecasting, and profitability. - Ensure guest satisfaction by maintaining service standards and addressing complaints. - Recruit, train, and supervise hotel staff to maintain high performance and motivation.

Gondar

1 day left

Robit International Business Group

Front Office Manager

Office Manager

time-icon

Full Time

2 - 4 yrs

1 Position


Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Supervise front desk operations including guest check-ins, check-outs, and reservations. - Manage and train front office staff, including receptionists and concierge. - Handle guest complaints and ensure exemplary customer service.

Gondar

4 days left

Radisson Blu Hotel Addis Ababa

Reservation Agent

Reservations Agent

time-icon

Full Time

4 yrs

1 Position


Bachelor's Degree in Hotel Management, Sales & Marketing, Marketing Management, Business Management or in a related field of study with relevant work experience Duties & Responsibilities: - Respond to phone, email, and online inquiries for room or service bookings. - Input and update reservation details into the booking system. - Confirm reservations, send booking confirmations, and handle changes or cancellations.

Addis Ababa