IT Specialist - PMI Evolve at Abt Associates

Abt Associates

Position: IT Specialist - PMI Evolve

Application Deadline: August, 03/2023

The Opportunity  

As the Local IT Specialist under the supervision of the HR Manager, you will be responsible for establishing, managing, and maintaining the project’s IT equipment and connection network at all operational locations.

Project Description 

The PMI Evolve Project supports the U.S. President’s Malaria Initiative (PMI) and USAID to plan and implement an integrated vector control strategy with the overall goal of reducing the burden of malaria while promoting equity to sustain malaria gains. Abt has implemented integrated vector control for PMI since 2011, delivering high-quality indoor residual spraying (IRS), technical assistance for insecticide-treated net (ITN) distribution and durability monitoring, and new approaches for larval source management (LSM). Additionally, Abt’s PMI-funded work manages the most comprehensive malaria vector entomological surveillance programs in 21 African countries to inform malaria vector control trends, strategies, and impacts. Under the PMI Evolve Project, Abt will further its delivery of integrated vector control programs by partnering with local communities, organizations, and governments to co-design and co-implement tailored malaria vector control programs. The end goal is fighting malaria while strengthening local capacity to sustain malaria gains.

Ethiopia is among the largest, most fast-paced, and most complex Evolve country programs. The team is responsible for planning, implementation, and monitoring of three large-scale vector control interventions (IRS, ITN distribution, and LSM) simultaneously in different regions and districts across the country every year while maintaining expansive geographical coverage of entomological monitoring for traditional and invasive malaria vectors, working with multiple local and international collaborators, and taking on frequent ad hoc assignments such as operational research, capacity strengthening, etc.

Core Responsibilities  

• Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in person, by phone or using remote access tools. 

• Track and process all project staff IT Support incidents, requests and tasks using the ServiceNow ticketing tool. 

• Manage the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US.

• Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them.

• Maintain a ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PCs, laptops, printers, etc.), and update the Asset Records on a Monthly basis in ServiceNow, and with the Logistics and Warehouse Manager.

• Provide technical support for the resolution of major outages, network, or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.).

• Image, reimage, configure, and join Abt laptops to the domain.

• Create (and update as required) a Disaster Recovery Plan for the office. 

• Assist in the management of Group Policies and file permissions for project users and groups.

• Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes.

• Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting), 1x1 meetings and any other meetings.

• Identify and communicate process improvements that will allow site staff to increase their efficiency and productivity.

• Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems. 

• Provide basic training to users on MS Office products. 

• Provide support to monitoring and evaluation and other program teams as necessary during program activities and campaigns.

What We Value

Minimum Qualifications

• Bachelor’s Degree in computer science, computer programming, or another IT-related field.

Preferred Qualifications

• At least 4 years of relevant professional experience in IT network administration in a Windows environment, including internet access support.

• Ability to manage and provide technical oversight to junior programmers and consultants.

• The ability to work independently with general supervision. Follows established policies and procedures 

• The ability to work well in collaboration with the project SMT team, VIPs, executives, stakeholders, and technical advisors.

• Experience in using IT Support Ticketing Tools, ex: ServiceNow. 

• Work experience in NGOs or International organizations is a plus.

• Fluency in English

How to Apply

Register using THIS LINK

What We Offer

We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your well-being centers around comprehensive benefits and professional development. 

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates are strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.