Job Expired

company-logo

Customer Service Director

Saglan Wajee General Hospital

job-description-icon

Business

Business Administration

Holeta

1 Position

2023-07-27

to

2023-08-20

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business

Full Time

Share

Job Description

  • Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. Develops and implements methods to record, assess, and analyze customer feedback. Develops and implements training and quality assurance programs for new hires and experienced employees.

Place of work: Holeta

Duties & Responsibilities:

  • Build strong relationships with customers for new business development opportunities.

  • Manage hiring, training, retention and performance of the customer service team.

  • Ensure compliance with regulatory requirements impacting customer care function.

  • Develop customer incentive and retention programs to ensure customer loyalty.

  • Coordinate with supply chain personnel, distributors and sales associates to improve customer service and business productivity.

  • Develop procedures and policies for better handling of customer correspondence and customer complaints.

  • Develop strategies to increase the quality and efficiency of support to customers.

  • Monitor business and process metrics to measure and manage customer service effectiveness.

  • Ensure all customer inquiries are handled in accurate and timely fashion.

  • Oversee and maintain call center operations including its staff and statistics.

  • Collaborate with sales and marketing team to maximize revenues and customer loyalty.

  • Maintain in-depth working knowledge of the company’s brands, systems and processes.

  • Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time.

  • Monitor and respond to consumer-initiated Internet blogs and websites.

Job Requirement

  • BA Degree in a related field of study with customer service experience

How to Apply

Fields Of Study

Business

Related Jobs

7 days left

Akemal Ameza Werekecho

Executive Assistant

Executive Officer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Gender: Female Duties and Responsibilities: - Manage the Managing Director’s calendar, schedule meetings, and coordinate appointments - Prepare, review, and manage correspondence, reports, presentations, and briefing documents - Act as a key point of contact between the Managing Director, internal teams, and external stakeholders - Attend events of importance for the company along with Managing Director and representing the company on his absence - Organize agenda and correspond with stakeholders before key meetings - Manage email correspondence with international agents and suppliers - Coordinate meetings, take minutes, track action items, and follow up on deliverables - Maintain confidential files, records, and sensitive information with discretion - Support planning and coordination of organizational events and strategic engagements

Addis Ababa

about 16 hours left

Anbessa Travel

Senior Human Capital Officer

Human Resources Analyst

time-icon

Full Time

5 yrs

1 Position


BA Degree in Accounting, Management, Business Administration or in a related field of study with relevant work experience

Addis Ababa

about 16 hours left

Grace Construction Chemicals

General Service Team Leader

General Service Supervisor

time-icon

Full Time

4 - 5 yrs

1 Position


Bachelor’s Degree/TVET Level 4 or Diploma in Business Administration, Operations Management, Facility Management or in a related field of study with relevant work experience Duties & Responsibilities: - Lead, manage, and motivate general service staff to ensure smooth daily operations. - Maintain an inventory of tools, equipment, and materials; ensure calibration and repair when needed. - Monitor compliance with environmental and safety regulations; manage permits, certifications, and audits.

Dukem

about 16 hours left

YO Holding Trade & Manufacturing PLC

Supply & Procurement Manager

Supply Chain Manager

time-icon

Full Time

9 yrs

1 Position


Bachelor's Degree in Supply Chain Management, Logistics, Business Administration or in a related field of study with relevant work experience, out of which 3+ years in a managerial or leadership role. Work Place: Boreda Duties & Responsibilities: - Develop and execute strategic sourcing plans to achieve cost savings, quality improvement, and supply chain efficiency targets. - Oversee inventory management processes to ensure optimal stock levels, prevent stockouts, and minimize carrying costs. - Lead, mentor, and manage the procurement team, fostering a culture of high performance and continuous improvement.

Addis Ababa

about 16 hours left

Hill Bottom Recreation Center

Sales Representatives

Sales Representative

time-icon

Full Time

2 yrs

5 Positions


Bachelor's Degree or Diploma in Business Administration, Marketing, Business or in a related field of study with relevant work experience.

Addis Ababa

about 16 hours left

At-Con Engineering & Architecture Consultancy Plc

Junior Bid Organizer

Bid Expert

time-icon

Full Time

2 yrs

1 Position


Bachelor’s Degree or Diploma in Engineering, Management, Procurement, Business Administration or in a related field of study with relevant work experience

Addis Ababa