Job Expired
Front Office Supervisor
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
4 years
1 Position
2023-07-29
to
2023-08-03
Tourism and Hotel Management
Full Time
Share
Job Description
Job Overview
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Job Requirements
Degree in Relevant Area like Hotel Management and/or equivalent
Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector
High level of IT proficiency, Knowledge of Operation software-Opra
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of handling challenging guests
How to Apply
Submit your CV in person to Hilton Addis Ababa, office of Director Human Resource Management For Further information call tel: 251-115-170000
Fields Of Study
Tourism and Hotel Management
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