Job Overview

• Supervise Front Desk operations during your assigned shift to a consistently high standard

• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

• Advise your shift team of any special events or VIP Guests in the hotel that day

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

• Maximize sales revenues through up-selling and marketing program

• Manage Guest requests, inquiries, and complaints promptly and completely

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

• Degree in Relevant Area like Hotel Management and/or equivalent

• Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector

• High level of IT proficiency, Knowledge of Operation software-Opra

•  High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of handling challenging guests

How to Apply

Submit your CV in person to Hilton Addis Ababa, office of Director Human Resource Management For Further information call tel: 251-115-170000