Job Expired

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Front Office Supervisor

Hilton Addis Ababa

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Hospitality

Hotel Management

Addis Ababa

4 years

1 Position

2023-07-29

to

2023-08-03

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Tourism and Hotel Management

Full Time

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Job Description

Job Overview

  • Supervise Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Advise your shift team of any special events or VIP Guests in the hotel that day

  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

  • Maximize sales revenues through up-selling and marketing program

  • Manage Guest requests, inquiries, and complaints promptly and completely

  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

  • Degree in Relevant Area like Hotel Management and/or equivalent

  • Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector

  • High level of IT proficiency, Knowledge of Operation software-Opra

  •  High level of commercial awareness and sales capabilities

  • Experience of managing people and developing people

  • Previous experience of handling challenging guests

How to Apply

Submit your CV in person to Hilton Addis Ababa, office of Director Human Resource Management For Further information call tel: 251-115-170000

Fields Of Study

Tourism and Hotel Management

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