Job Expired
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
4 years
1 Position
2023-07-29
to
2023-08-03
Tourism and Hotel Management
Full Time
Share
Job Description
Job Overview
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Degree in Relevant Area like Hotel Management and/or equivalent
Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector
High level of IT proficiency, Knowledge of Operation software-Opra
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of handling challenging guests
Submit your CV in person to Hilton Addis Ababa, office of Director Human Resource Management For Further information call tel: 251-115-170000
Fields Of Study
Tourism and Hotel Management
Related Jobs
1 day left
Robit International Business Group
Night Manager
Manager
Full Time
1 - 2 yrs
1 Position
BA Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and monitor night shift staff ensuring adherence to policies and service standards. - Ensure safety and security of guests, employees, and the premises during the night. - Handle guest check-in/check-out and resolve guest complaints or special requests. - Complete the night audit, reconciling accounts and posting charges.
1 day left
Robit International Business Group
Hotel General Manager
Hotel Manager
Full Time
2 - 3 yrs
1 Position
Bachelor’s Degree in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee all hotel operations to ensure efficiency and service quality. - Manage financial aspects such as budgeting, forecasting, and profitability. - Ensure guest satisfaction by maintaining service standards and addressing complaints. - Recruit, train, and supervise hotel staff to maintain high performance and motivation.
1 day left
Robit International Business Group
Housekeeping Manager
House Keeping
Full Time
1 - 2 yrs
1 Position
Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement housekeeping standards and procedures for cleanliness and safety. - Manage daily activities of housekeeping staff, including hiring, training, scheduling, and performance management. - Inspect guest rooms, corridors, public spaces, and other facilities to ensure cleanliness standards.
1 day left
Robit International Business Group
Front Office Manager
Office Manager
Full Time
2 - 4 yrs
1 Position
Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Supervise front desk operations including guest check-ins, check-outs, and reservations. - Manage and train front office staff, including receptionists and concierge. - Handle guest complaints and ensure exemplary customer service.
1 day left
Robit International Business Group
Food & Beverage Manager
Food & Beverage Supervisor
Full Time
2 - 4 yrs
1 Position
Bachelor’s Degree or Diploma in Hotel Management or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee day-to-day operations of food and beverage services. - Plan and develop menus and new dishes. - Manage inventory, order supplies, and maintain stock levels. - Hire, train, schedule, and supervise kitchen and service staff. - Ensure compliance with health, safety, and food regulations.
4 days left
Radisson Blu Hotel Addis Ababa
Reservation Agent
Reservations Agent
Full Time
4 yrs
1 Position
Bachelor's Degree in Hotel Management, Sales & Marketing, Marketing Management, Business Management or in a related field of study with relevant work experience Duties & Responsibilities: - Respond to phone, email, and online inquiries for room or service bookings. - Input and update reservation details into the booking system. - Confirm reservations, send booking confirmations, and handle changes or cancellations.