TechnoServe Background:

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

 The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.  

 Job Summary:

TechnoServe wants to recruit an IT Assistant who can perform the job described below in a professional and at the level of TechnoServe standard and procedures on a part-time basis. The position holder is responsible for working with the Senior IT Specialist and performing the tasks required in support of TechnoServe IT Systems and Technology, providing help to install, configure and maintain the organization’s network, hardware and software applications as and when required, providing general support for the organization’s computer users.

 The Position is primarily focused on working the areas of computer operations, computer networks, giving support (hardware and software) to the users, and performing a variety of information technology supporting tasks to ensure the smooth delivery of technology services to TechnoServe.

  Primary Functions and Responsibilities:

• Provide assistance in the use of computer hardware, software, and ICT equipment and applications to the users.

• Sets up and configures computer systems, tablets, smartphones, and peripherals as per TechnoServe standards and policy.

• Test, Troubleshoot, diagnose problems, and implement appropriate corrective actions.

• Provides basic troubleshooting, repair, and maintenance for computers, tablets, smartphones, and peripherals.

• Participate and support in IT inventory and documentation. 

• Perform installation and maintenance of the communications equipment in the networks.

• Installs operating systems of computers, configure and setup Okta, and other technologies used in the organization.

• Perform IT support on a daily and routine basis.

• Perform routine tasks, such as backing up data, monitoring network and systems, servers, peripherals, etc.

• Prepare weekly report by providing all the necessary information

• Back up the Senior IT Specialist when needed.

• Work closely and report to the Senior IT Specialist.

• Perform any other duty or task as requested by the Senior IT Specialist

Job Requirements

• Bachelor’s Degree in computer science, information technology, or a related field. Or Two (2) years of progressive technical experience in a similar organization.

• Hands-on experience in installation, configuration, and troubleshooting of IT systems and technologies.  

• Windows 10/11 technical experience 

• Technologies include Okta, Google Workspace, VC systems, NAS, MDM etc. 

• Basic understanding of IT security & privacy.  Cynet 360, SSO, GDPR, malware & email phishing etc.

• Problem solving and customer service skill

How to Apply

Qualified and interested applicants should click on the below link CLICK HERE

and submit a cover letter resume as a single document (either Word or PDF) by August 10, 2023. Applications will be reviewed and considered as received/on a rolling basis. Only applicants meeting minimum qualifications will be contacted. Please note that we are not accepting CVs that are not sent through the indicated link.  

We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at recruitment@tns.org or call +1 202 785 4515.