General Mission:

To provide excellent reception service

Telephone operators are responsible for handling incoming and outgoing calls to a company or organization. They answer phone calls, route them to the appropriate department or individual, and take messages when someone is unavailable.

Telephone operators may also be responsible for providing general customer service over the phone—answering questions about services. The primary responsibility is handling incoming calls in an efficient and effective manner.

Telephone Operator Job Duties

Telephone operators have a wide range of responsibilities, which can include:

• Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists

• Receiving incoming calls and routing them to the appropriate department or individual

• Responding to incoming calls in an appropriate manner, based on call type and content

• Helping customers use the phone system by providing information about  the services offered by the company

• Providing information about the services over the phone, including scheduling appointments

• Assisting with internal communications by answering phones and relaying messages within the organization

• Providing post-call follow-up to ensure that customers have been satisfied with the experience

Reporting To:          Reception Head 

Duty Station:           Addis Cardiac Hospital 

Working Condition: The working condition will be working hour from 8:00AM-5:00PM.

Job Requirements

Education

• Minimum requirement, Level IV in hotel reception OR Diploma in related field from an approved training institution.

• Minimum of two years’ experience in hospital reception is preferable.

How to Apply

Submit your CVs via email: edenawit111@yahoo.com or in person to Seblewongel Ayetenew at Addis Cardiac Center on the right side of the ring road from Bole Deldey to Bole Micahel in front of Ethiopian Airlines Cargo Facilities

Deadline: August 10, 2023.