Title: Receptionist and Guards Supervisor

Location:  Addis Ababa

Employment Category:  J

Salary Range: USD 227.00 – 277.00 per month which specific amount will be determined up on candidates experience and educational relevancy

Reporting To:  Safety and Access Manger

Contract Duration:  December 31, 2023

Posting date: August 1, 2023

Required Employee: 1                    

INTRODUCTION

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE:

The aim is to support the Safety Unit in ensuring the safety and security of DRC staff and assets through the implementation and compliance oversight of relevant policies and procedures. The receptionist and Guards Supervisor play a key role in the implementation of the DRC Access control procedure. The receptionist and Guards Supervisor will work under the supervision of the Safety and Access Manager (SAM) with day-to-day coordination with DRC guards.

Responsibilities:

Under the supervision of the SAM, the receptionist is responsible for compliance with DRC access control procedures and guidelines, in addition to supervising guards and their daily tasks. The role provides support to the safety and access manager to ensure the safety of staff and property in Addis Ababa Country Office (CO):

• Ensure Safety for DRC staff and property.

• Greet visitors in a positive and helpful way, and ensure visitor books are signed

• Assisting visitors in finding their way around the office in coordination with guards.

• Enforce DRC’s non-weapon policy

•  Report any security incident to SAM

• Follow DRC security and SOPs guidelines

•  The readiness of Safety kits and DRC vehicles on a monthly basis in CO and report to SAM.

•  Ensure tracking form for the expiry date of Safety kits is in place and plan accordingly.

• Implement safety systems and procedures in line with DRC policies, SOP, and handbooks.

•  Monitor and track staff movement to and from CO in coordination with guards.

• The receptionist is responsible for the cleanliness of the working areas.

•  Receptionists are required to know where all the fire extinguishers and first aid kits are located and how to use them.

•  It is mandatory for all non-DRC staff entering a DRC Main Office to have their Identification checked.

• Write regular and ad-hoc reports on security incidents, office access challenges, and other contextual concerns to better inform the decision-making process.

• Ensure all LVOs and PRs related to Safety are submitted timely and keep following up with SC

• Delivering and organizing Safety equipment (First Aid, Fire Extinguishers, hibernation, PPE, etc.) in CO

• Safety Briefing for new national staff in coordination with SAM

• Support staff on urgent issues during the weekends in several cases.

• Support Safety in documentation and archiving

All DRC roles require the post-holder to master

DRC’s core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.  

• Collaborating: You involve relevant parties and encourage feedback.  

• Taking the lead: You take ownership and initiative while aiming for innovation.  

• Communicating: You listen and speak effectively and honestly.

• Demonstrating integrity: You act in line with our vision and values.  

Job Requirements

Experience and technical competencies: (include years of experience)

• Minimum two years of relevant experience in reception work and safety support

• Proven ability to prioritize tasks and meet deadlines.

• Stable, moral, and robust character and a good team player.

• Excellent communication skills.

•  Proven commitment to accountability practices.

• High personal and professional integrity.

• Good experience in using Ms Office.

EDUCATION: (include certificates, licenses, etc.)

• Secondary school certificate or Diploma 

• Training in communication skills and reception

•  Preferred training in First Aid, and Firefighting.

LANGUAGE: (indicate fluency level

• Fluency in written and spoken Local language

•  Advanced Level in English

How to Apply

TO APPLY

Interested candidates who meet the required qualifications and experience are invited to submit an updated CV and cover letter explaining their motivation and why they are suited for the post. 

We only accept applications sent via our email address on lidya.assfaw@drc.ngo mentioning 'Guard Application' in the subject line.

Please forward the application and CV, in English through the stated email address no later than August 7, 2023. 

For general information about the Danish Refugee Council, please consult www.drc.ngo

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics
We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.