• To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

• Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.

• Coordinate and manage the overall banking operation activities in the branch.

• Prepare the Branch’s budget and track its implementation,

• Represent the Branch,

• Ensure effective and proper utilization of resources;

• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);

• Coach and mentor employees within the branch towards effective career development,

• Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates,

• Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,

• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Ensures customer queries and complaints properly handled;

• Facilitate efficient and high quality service to customers;

• Manage and maintain positive relationship with customer and staffs;

• Promote new and existing banks products, service and digital banking to customers;

• Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;

• Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;

• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;

• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coach, manage and coordinate the overall branch management;

• Enhance the Branch’s competitive position;

• Perform regular assessment of all branch –related work practices;

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;

• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;

• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coach, manage and coordinate the overall branch management;

• Work closely with the branch teams in annual plan development  and implementation;

• Enhance the Branch’s competitive position;

• Review and consolidate Branch budgets;

• Perform regular assessment of all branch –related work practices;

• Evaluate annual plans, such as operational plan, marketing plans and sales plan…

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;

• Creates conducive work environment for the customers and staff;

• Check and approve balance confirmation;

• Motivates all branch staff to deliver high quality service;

• Implement the designed strategy for business growth, operational excellence and digitalization;

• Represent the Branch in social and official affairs and handle correspondences;

• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;

• Coordinate the marketing efforts of the branch;

• Perform other duties assigned by appropriately instituted Supervisory Management

Job Requirements

• Education: MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.

• Experience: Minimum of 6/8 years banking experience, Experience in supervisory role is advantageous

• Qty: 3

Place of Work: Bulale Branch (Dire Dawa District)

How to Apply

• Posting Date 07/31/2023, 10:45 AM

• Apply Before 08/04/2023, 05:00 PM

We would like to inform you that you can get detailed information about the requirements and apply for the positions by logging in to the bank’s career site CLICK HERE