Job Expired
Modeth outsource PLC
Business
Business Administration
Addis Ababa
0 years
1 Position
2023-08-02
to
2023-08-12
Business Administration
Business
Full Time
Share
Job Description
We are looking for a dynamic Customer Service Representative to join our company. To deliver exceptional service to our clients through the provision of efficient technical support and customer service-related support whilst exhibiting the desired behaviors and values of both the company and the client organization.
Communicate with the customers in a clear, accurate and timely manner while employing problem solving and troubleshooting techniques with an excellent command of the required language.
Ensure high levels of customer satisfaction for all calls taken in line with campaign benchmarks
Attention to detail ensuring all legislative and compliance requirements is covered for each call; customer enquiry and details are understood.
Ensuring that the office is well-maintained, organized, and secure.
Responsible for the call from logging it, liaising with dispatch department and ensuring call resolution with the customer.
Comply with recommended Call Average Handling times for specific campaigns
Ensure achievement of required quality assessment scores and that all legal and compliance requirements of the call are met.
Technical queries/faults that are faced by the customer and cannot be resolved are escalated/and referred to specific departments
Decisions are made utilizing data obtained from training manuals, customer scripts, client defined call flows, decision trees and the Team Leader.
Qualifications:
BSc or BA Degree
Good English communication skill at all levels
Computer literate with good key board skills
Experience in the call center industry is a plus
Problem solving skills and the ability to trouble shoot
Professional and polite with a customer service orientation
Interested and qualified applicants can apply through email address: talent@mmcytech.com
T: +251-903731001
11th Floor, Kasanchis, next to Jupiter Hotel Bloomtech bld, Addis Ababa, Ethiopia
Fields Of Study
Business Administration
Business
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