Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.

Job Requirement

Education & Experience:

• Accounting or related Finance bachelor’s degree from a recognized university.  ACCA will be an added advantage.

• 3-4 years’ experience in a Credit Control administrative and/ or account management role in debt management experience in a well-run company working with multiple business partners.

• Proven experience & good understanding of debt acquisition and management and Experience in building complex financial models to evaluate various financial plans.

• Experience in Oracle or any other ERP

Job Responsibilities:

• Enhanced & increased cash collection against revenue of above 100% month on month.

• Continuous ledger collection on other buckets collection as guided by the collection matrix.

• Ensure contained debt spill over monthly with maximum of 1% per age bucket

• Monthly Engagement with Technical billing on roaming rates system updates to enhance billing accuracy and drive demand reduction on billing disputes

• Full reconciliation & customer engagement on overdue accounts

• Timely Receipting of EFTs & withholding taxes & allocation of credits to ensure clean ledger and reconciled customer accounts.

• Auto-Audit review of the withholding tax portfolio

• Implement right first time on business processes.

• Proactive resolve and closure of customer queries &

• Improved customer satisfaction and therefore assured churn reduction.

• Ensure that the collection plan only affect the unpaid accounts.

• Daily review of the consumption reports on a daily basis and bar customers where necessary.

• Follow up reconnection after payment to improve on customer satisfaction,

• Send reminder letters to those customers who have not paid.

• Accounts in assigned ledger are fully reconciled.

• Management of disconnections and ensure reduction of overdue amounts on the above accounts.

• Customer visits to push for payment and offer payment plan where acceptable.

• Prepare and recommend accounts to be written off or provided for.

• Offer alternative account types e.g. Auto bar with a controlled balance to ensure customer retention while still collecting the outstanding amounts.

• Management of Credit Note issuance

• Raise credit notes to all queries received on assigned accounts. Ensure the credit notes have been approved and posted.

• Demonstrate and achieve the Safaricom values and behaviors within the team

• Ensure participation of projects and its completion within the set timelines. To continually participate in postpaid stakeholders training and process reviews.

Place of Work: Addis Ababa

How To Apply:

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then CLICK HERE. Remember to attach your resume. 

The closing date for receiving applications is Monday, August 7, 2023.