About the Ethiopian Red Cross Society

The Ethiopian Red Cross Society (ERCS) was established in 1935 and is one of the oldest and largest humanitarian organizations in Ethiopia. ERCS provides services to communities affected by natural and manmade disasters through the provision of emergency responses, ambulance and first aid, family reunification, essential drugs, water and sanitation, and other humanitarian services. ERCS also runs disaster risk reduction programs with the aim of creating resilience households and communities. Currently the ERCS has a structure consisting of 12 Regional Offices, 34 Zonal Branches and 131  District/Woreda Branches, 599 Woreda Red Cross Committee  and 5871 Kebele Red Cross  committees.

ERCS also runs disaster risk reduction programs relating to food security, climate change adaptation, livelihood diversification, and institutional capacity building interventions, with the aim of creating resilience households and communities. ERCS works in partnership with the Ethiopian Government, International Federation of the Red Cross and Red Crescent (IFRC), International Committee of the Red Cross (ICRC), partnering National Societies, members, volunteers and the communities we serve.

KEY PERFORMANCE AREAS

Job Summary

Under the general direction and guidance of the Deputy Secretary General , the Service Delivery Manager plans, directs and controls the  Liaison, Logistics, finance, Security  & facilities activities of the PNS Office; facilitates & ensures the timely execution of Liaoning, Logistics, finance & facilities activities of the PNS Office or Administration Support Services; systematize the service delivery support process to PNS Offices; Solves problems encountered in his areas of responsibilities; Submits periodic Report about the performance of the division.

Specific Duties & Responsibilities

•  Plans, organizes, coordinates & directs the Liaison, Logistics, finance & facilities activities of the Partner National Society (PNS) Office or Administration Support Services.

• Partner with various PNS Offices, Program and Support Service departments in connection with Service delivery support to PNS.

• Advise members of the PNS on protocol issues as they relate to different service delivery & Security issues

• Develop working procedures & as per the authorization ensure their proper implementation; Systematize the service delivery support process to PNS Offices; Solves problems encountered in his areas of responsibilities.

• Manages & deals with all the functions including work permit and security issues of PNS.

• Organize & Manage the provision of warehouse services for the delegates when their stuff arrive in the country before the arrangement of their housing.

• Ensures the provision of appropriate desk space, working internet, uninterrupted power supply, visa processing, security adviser, work permit, maintenance of the delegate’s houses, and payment of the delegate utility bills.

• Direct, Organizes, manage & follow up Vehicle maintenance, office cleaning services and provision of the common area stationery.

• Organizes & directs cleaning & Security issues of the PNS., Ensures the liaison activities of PNS.

• Ensures the timely purchase of items required for the PNS Offices

• Ensures the timely payment requests of PNS Offices.

• Serves as a focal person to service delivery issues to PNS.

• Supervises & supports staff`s performance with in the His/hers Division.

• Submits periodic Report about the performance of the division. Timely  reports to the DSG,  issues which requires attention & timely decision.

Work Unit :- Service Delivery Division

Reports to:- Deputy Secretary General

Terms of employment: - Contract for one year   

Job Requirements

Qualification Requirements:

•  Second/First degree in Management/Leadership & Development study/ Marketing management /Political Science and International Relation/ Journalism and Communication/Foreign language and literature.

• 8/10 years relevant work experience and out of this 4/6 in Managerial position.

Key competencies

• Strong skill in management, problem solving reporting and leadership

• Strong coordination and communication skill (verbal and written)

• Well organized self-start, Motivated and detail talented.

How to Apply

We invite candidates meeting the required qualifications to fill out online employment application form

With the indicated link CLIK HERE

Qualified women are strongly recommended to apply!