Job Expired

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Agent Support

Next Step Technology PLC

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Business

Marketing Management

Addis Ababa

2 years - 3 years

2 Positions

2023-08-07

to

2023-08-11

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Marketing Management

Full Time

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Job Description

General Details

Duty Station: - Addis Ababa, HQ (Bole)

Number of Personnel required:- 2 (Two)

Employment Level:- Intermediate

Job Type:- Permanent

Required Experience:  3-5 years

Department:- Sales & Marketing (Customer Service)

Company Sector – Telecom & Technology

Salary:- Per the Salary scale of the company

Job Description, Roles & Responsibilities

  • Your daily/routine tasks & roles may include;

  • Receiving and answering all agent’s service calls, maintaining solid agent relationships by handling questions and concerns with quality work and professionalism.

  • Manage large amounts of phone calls daily.

  • Resolving Agent’s complaints, managing daily follow ups & drafting status reports on Agent service issues.

  • Responding to Agent queries in a timely and accurate way, via phone, email or chat.

  • Identifying Agent needs and helping Agents use specific features.

  • Analyzing and reporting product malfunctions.

  • Update company’s Agent’s & Clients Support Manual with recent information about services and useful discussions with clients.

  • Monitor Agent complaints on social media and reach out to provide assistance.

  • Share feature requests and effective workarounds with team members.

  • Inform Agents about new features and functionalities.

  • Will report your task & role status in Weekly basis on Excel sheet provided. 

  • Will perform other related tasks assigned.

Skills, Trainings, Certificates & Awards Required

  • Knowledge of basic & advanced Customer Service concepts.

  • Familiarity with Sales & Marketing expectations.

  • Hands-on experience with MS Excel, Word & PDF

  • Good Organizational skills.

  • Ability to handle sensitive, confidential information.

  • The ability to adapt new environment & challenges easily.

  • You should be an Excellent Communicator & Presentable.

  • We expect high level of treatment as you work with customers & clients.

  • Passionate & Motivated to chat & talk with phone long time.

  • Honesty & Integrity.

Qualifications

  • BA & above in Customer Service or in Sales & Marketing, Management, Business Administration & related disciplines.

  • Diploma from Ethiopian Airlines in Customer Service will be advantageous

  • 2 – 3 years Proven Experience as Tele Marketing or as Customer Support Service

Application Procedure

  • Qualified candidates who fulfilled the above requirements ONLY can apply

  • Send your CV, work, & educational documents through our email address kingsamy24@yahoo.com or you can attach your documents on Telegram/+251912125803

  • Short-Listed, qualified & selected candidates only will be contacted

  • Deadline:- 7 (Seven) days from today

Nextstep Technology plc - The Recruitment Team

Fields Of Study

Business Administration

Marketing Management

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