Job Expired
IT Executive/ Desktop Support Executive
Saria Consultancy PLC
ICT
Computer Science and Information Technology
Addis Ababa
2 years
1 Position
2023-08-10
to
2023-08-21
Information Technology
Computer sciences
Full Time
Share
Job Description
Duties and Responsibilities
Deliver exceptional customer/client experience by providing immediate and precise support for all technical issues;
Install applications in the production environment, troubleshoot issues proficiently, ensure data backups, and perform necessary system upgrades;
Offer comprehensive support to end users throughout the organization, demonstrating proficiency in resolving hardware issues;
Ensure prompt and responsive handling of queries, fostering a user-centric experience that exceeds customer's expectations;
Conduct thorough analysis and take informed decisions on the software and hardware configurations which is necessary for effective implementation;
Efficiently monitor and maintain the LAN or WAN infrastructure within the office environment and resolve TCP/IP networking issues;
Ensure functionality of users' computers and laptops, minimize downtime and proactively monitor systems to maintain smooth operations;
Proficiently manage and resolve all networking issues, ensuring swift troubleshooting and resolution;
Effectively maintain and establish a robust document management system to safeguard and recover data;
Effectively address user tickets pertaining to hardware, software, and networking, promptly resolving issues and ensuring user satisfaction;
Collaborate in the development of technical documentation and manuals, leveraging expertise to ensure accurate and comprehensive guides for users and stakeholders;
Perform other duties assigned by your supervisor
Requirements
Academic qualification
Degree in Computer Science, Information Technology/Systems, or related fields
Additional qualifications
Excellent communication skills, both verbal and written.
Self-motivated, result-oriented, and have a positive attitude
Experienced in operating systems, hardware and software configuration and/ setup;
Proven experience in different platforms, Windows and Linux;
Ability to keep organized and manage multiple requests at a time
CCNA, MCSE, or MCSA certification would be advantageous;
Years of experience: 2+ years of work experience in a similar role
Salary: As per the company scale
Submission: Interested applicants fulfilling the above requirements can submit their CV and copy of their credentials through our email address apply@job.sariaconsult.com
Note:- Don’t forget to write the position you are applying for in the subject line!
Fields Of Study
Information Technology
Computer sciences
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