HORRA IS HIRING

Everything starts from an idea. But every idea might not see the daylight of success without hard work and diligence. 15 years ago, Horra Trading was just an idea in the mind of Mr. Adem Kedir who meticulously worked day and night to turn it into a reality in 2005, basing himself on his extensive skill and knowledge in coffee and coffee trade.

Mr. Adem Kedir’s coffee trade career started as the succeeding generation from his grandfather Mr. Abbahawa and his father Mr. Kedir Hadjji Hassan in Ethiopia. As the third generation successor of the family coffee business, Mr. Adem has made the leap from his involvement in traditional and domestic coffee market to international coffee trade by forming his own business entity by the name of Horra Trading in 2005.

What was started as a simple trading business entity in 2005, Horra Trading has made it possible to create diversified businesses under Horra Corporate Group. Currently, Horra Corporate Group business portfolio includes coffee and oil seeds export, coffee plantation, automotive assembly, import and distribution, manufacturing, real estate development and transit and forwarding.

Currently, Horra Corporate Group is led by the CEO, Mr. Adm Kedir, and by qualified and experienced professionals, with 500 permanent staff members and 800 temporary workers working in the corporate office and in different business units.

Horra is currently looking a talent who is ready to share our dreams and be on the same boat to navigate through out the dynamic business world with promising a glowing opportunities to craft a desirable career map for talents. 

Vacancy Number: HCG/GR/004/2015

Required Headcount: 1

JOB SUMMARY

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.  
To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. 
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. 

·         Coordinate daily Front of the House and Back of the House restaurant operations. 

·         Deliver superior service and maximize customer satisfaction. 

·         Respond efficiently and accurately to customer complaints. 

·         Follow all the SOP and checklist and make sure it is followed by the other manager on duty. 

·         Take team briefings each day and discuss the opportunity and work deployments. 

·         Submit all the necessary information & documents to the finance. 

·         Organize and supervise shifts. 

·         Make the deployment with weekly roster. 

·         Maintaining the attendance report for staff for HR payroll. 

·         Appraise staff performance and provide feedback to improve productivity. 

·         Ensure compliance with sanitation and safety regulations. 

·         Manage restaurant’s good image and suggest ways to improve it. 

·         Control operational costs and identify measures to cut on wastage. 

·         Create detailed reports on weekly, monthly, and annual revenues, promotional activations, and expenses. 

·         Promote the brand in the local community through word-of-mouth and restaurant events. 

·         Train new and current employees on proper customer service practices, upselling, and grooming. 

·         Implement policies and protocols that will maintain future restaurant operations. 

·         Follow all the protocols and company policies. 

·         Provide excellent customer service to every guest. 

Job Requirements

·     Required Educational Qualification: BA in Hotel Management, Tourism and Hotel Management and in other related disciplines 

·         Required Work Experience: At least   5 years or more experience in the hospitality industry in Operations/ F&B. 

·         Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.  

·         Proven customer service experience as a manager. 

·         Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. 

·         Active listening and effective communication skills. 

·         Team spirit. 

·         Strong leadership, motivational and people skills. 

·         Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.   

How to Apply

Submit your CV along with testimonials via email: recruitment@horracorporate.com

NOTE: Use the subject line “Applying for the vacant position RESTAURANT GENERAL MANAGER (RGM) GR/004/2015” while applying.