Job Expired

company-logo

Contact Center - Somaligna

Dashen Bank

job-description-icon

Business

Marketing Management

Addis Ababa

0 years

1 Position

2023-08-10

to

2023-08-20

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Marketing Management

Management

Computer sciences

Economics

Full Time

Share

Job Description

Recruit Professional -Contact Center -  Somaligna

Place of work- Addis Ababa

DB/Vacancy-0174/23

Job Summary

  • The Recruit Professional - Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirements

Academic & Professional Qualification

  • Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.

  • BSc. Degree in Computer Science, IT, Information Systems

  • Fluency in Somaligna language (speaking and writing) is required

Experience

·         Zero (0) year of experience

Behavioral Competency

·         Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·         Creativity and innovation skill

·         Action oriented

·         Quality focus and attention to detail

·         Professionalism and integrity in line with Dashen Bank Values

·         Good oral and written communication skills

·         Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skill (internal & external)

·         Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

·         Knowledge of customer relationship and service quality management.

·         Good understanding of customer care service standards or benchmarks.

·         Knowledge of Banking product and services                    

·         Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

·         Knowledge of customer relationship and service quality management.

·         Knowledge and experience in modern sales and marketing practices in financial services industry.

·         Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.

Project management skills.   

How to Apply

1. Interested and qualified applicants should apply through  CLICK HERE

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV CLICK HERE

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply

Fields Of Study

Business Administration

Marketing Management

Management

Computer sciences

Economics

Related Jobs

3 days left

Ethiopian Engineering Corporation

Junior Digital Marketer

Digital Marketing Officer

time-icon

Full Time

0 - 1 yrs

2 Positions


Bachelor Degree in Marketing Management or in a related field of study with relevant work experience Duties and Responsibilities:- - Assist in developing and implementing digital marketing campaigns across various online platforms. - Create engaging and informative content on social media channels, websites & email marketing campaigns. - Manage and Schedule social media posts, monitor online conversations and respond to customer Inquiries. - Assist with email marketing campaigns, includind developing contents and managing subscriber lists. - Stay uptodate on the latest digital marketing trends and tools. - Collaborate with othe marketing team memebers to ensure cohesive online presence. Required Skill: - Digital Marketing knowledge and content creation skill. - Data Analysis and Reporting . - Communication &Collaboration.

Addis Ababa

4 days left

DongTang Busines Consultancy PLC.

Customer Service Officer

Customer Service Officer

time-icon

Full Time

0 - 1 yrs

1 Position


Education Background in a related field of study with relevant work experience Duties and Responsibilities: -Timely respond to customer inquiries through various channels such as platform messages (e.g., Amazon Message, Shopify Messages), emails, and phone calls. - Answer core questions including shipment status, product receipt issues, product installation guidance, and return/refund policies, ensuring information is accurate and easy understand. - Receive and analyze customers' personalized needs (e.g., special packaging, expedited shipping, customized services, etc.). - Proactively coordinate with internal departments such as warehousing and operations to develop feasible solutions, ensuring reasonable needs are effectively met. - Track order logistics information throughout the process and proactively synchronize key information such as shipping time, transportation nodes, and delivery progress to customers.

Addis Ababa

4 days left

Fast Time Express

Senior Sales and Marketing Officer

Sales Officer

time-icon

Full Time

0 - 3 yrs

1 Position


Education Background in a related field of study with relevant work experience Duties and Responsibilities: - Developing and implementing sales plans and strategies to achieve target revenues. - Setting sales targets and Key Performance Indicators (KPIs) to measure performance. - Identifying new market opportunities and developing pricing strategies. - Analyzing sales data to identify trends and areas for improvement. - Planning and executing multi-channel marketing campaigns.

Addis Ababa

8 days left

iSON Xperiences Ethio Call Plc

Call Center Representative

Call Center Representative

time-icon

Full Time

0 yrs

100 Positions


BA Degree in a related field of study Duties and Responsibilities: - Build rapport with customers by handling each and every customer call in a courteous; and professional manner - Ensures consistently imparts the correct product and services information during each call. - Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention. - Accurately tags each call as per defined tagging list/CRM tagging list. - Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader Required Skills: - Good typing speed and computer skills, particularly with regard to Microsoft office applications. - Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.

Addis Ababa

about 12 hours left

Praxis International Business PLC (PIB)

Sales Supervisor(Vehicle)

Sales Manager

time-icon

Full Time

4 yrs

1 Position


BA Degree in Marketing Management, Economics or in a related field of study with relevant work experience

Addis Ababa

about 12 hours left

Huawei Technology Ethiopia Plc

Operations Manager

Operation Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Computer Science, Marketing Management, Business Administration, and Information Systems, or in a related field of study with relevant work experience Duties & Responsibilities: - Lead research, planning, design, and strategic development of mobile e-wallet products, focusing on optimizing features and improving the overall user experience. - Develop and execute marketing campaign strategies aligned with the mobile e-wallet product operation calendar, oversee end-to-end campaign launches, and work towards achieving key marketing objectives. - Design, implement, and analyze user lifecycle strategies to effectively engage users, increase retention, and maximize user value through targeted initiatives

Addis Ababa