BACKGROUND: KERCHANSHE TRADING

As the largest producer and exporter of coffee in Ethiopia, Kerchanshe Trading has a proud history of providing quality coffees to the local and international markets. Founded on the principles of bringing fairness and transparency to the coffee value chain while satisfying customer demand, Kerchanshe is also a company with heart and vision. We are looking for a competent and professional IT Coordinator to join our team.KEY TASKS AND RESPONSIBILITIES

To assist with implementing any new systems or procedures which are developed within Environmental Health, Planning, Corporate Safety, Building Control and Local Land Charges to ensure they are communicated quickly and effectively across the Service and to the Customer Services Centre.

  To manage the services website pages, working with ICT and Regulatory Services officers and managers, to ensure that registers and information is up to date and meets industry standards, thus promoting customer self-service where possible.

 To ensure professional staff are supported by responding to day–to-day IT related queries; escalating more complex issues to the Business Support Officer, ICT or software system helpdesks.

 Liaising with the Company’s partners and providers (ERP developers, Web Editor, IT support company and other providers) to ensure that our IT (websites, ERP and other supporting systems software and hardware) are managed, developed, and tested in a coordinated way and any related development projects are delivered to our satisfaction. 

 Facilitate communication between business users and developers to ensure that customer requirements are translated to design specifications

 Conducting user testing and analysis to ensure ERP Modules and Websites are configured such that the navigation and overall user experience is easy and positive.

  Trouble shooting ERP Software related issues. Providing short training sessions and guidance to the respective team as needed to ensure that we make best use of our ERP

Contributing to the main shared team activities within the office Other undefined administrative responsibilities

Maintaining and updating procedures relevant to the functions and responsibilities of the role.

Involved in systems administration including: general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; management of inventories; end user support.

 Prepare simple guidelines, checklists & logbooks to ensure that teammates are able to follow an appropriate maintenance schedule for computers, printers and other communication equipment

Provide user training on common business applications and use of the Kerchanshe ICT systems, induct new recruits into how to use and retrieve files from server

Perform any other duties as and when required

Job Requirements

Essential

Desirable

Education, qualifications & other knowledge

BSc degree or higher in Management Information System(MIS), Information System or other related field

Certificate of training in Project Management and System Administration

Cross functional expertise In ERP Cloud Systems

Professional knowledge of Cloud Computing Technologies

Project management and planning skills

 Fluency in English both written and spoken

 Experience

2 to 3 years’ experience within a similar sector

 Experience in drafting and designing requirement analysis for ERP development

Experience with Google Apps, MS Outlooks, Share point, ERP systems

Experience in managing ERP systems

 Skills & abilities

Ability to work with minimal supervision

 Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues

Able to influence and develop working cultures (in use of ERP systems)

Commitment to client orientation and working in a structured manner

 Ability to plan and schedule various related activities, detail oriented, dedicated to task and delivery, multitasked

                                                        Other skills

Completer/finisher skills and the ability to effectively problem solve to drive projects forward

A commitment to continuous professional development and remaining up to date on new technology

 Highly motivated, facilitation skills

 Believes in Kerchanshe’s values, acts as an inspiring model of them and instils them in others through behaviors, storytelling and dialogue

 How to Apply

Submit your detailed curriculum vitae along with supporting documents/credentials accompanied by cover letter via email: hr@kerchanshe.com with the subject line Senior IT Officer please try to mention the date on the subject line and Submit within seven working days from Aug 12,2023 up to Aug 18 ,2023

 ' ' only shortlisted candidates will be contacted''.