About Samaritan's Purse

Samaritan’s Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine. Samaritan’s Purse is privileged to be part of the humanitarian effort in Ethiopia and legally registered as foreign charity to work in Ethiopia since October 08, 2018.

Open Position:   3

Duration of Contract:  July 31, 2024

JOB SUMMARY 

Samaritan’s Purse’s (SP) food assistance programs, funded by the World Food Program (WFP), distributes monthly rations to all households and individuals in three refugee camps in Afar.  In direct support of the GFD Program Manager the Accountability, Complaints & Verification Officer is responsible for overseeing the implementation of UNHCRs registration database for registration and verification.  Specifically, the Accountability, Complaints & Verification Officer will oversee and train the GDT Verifier staff / Complaint Desk staff and support the GFD Program Manager in liaising with UNHCR and WFP regarding the registration and verification database. 

KEY RESPONSIBILITIES

• Ensure verification processes and procedures of beneficiaries conforms to the requirements of UNHCR, WFP and other camp stakeholders

• Train and oversee GDT Verifiers at each round of distribution to ensure accurate and quality data is inputted into the database according to the agreed format

• Collate and analyze complaints submitted at distribution points and submit reports of findings to GFD Program Manager according to the agreed schedule in collaboration with the Program Manager

• Anticipate problems and troubleshoot solutions to ensure the analysis is comprehensive

• Liaise with WFP, UNHCR Data Program Officers to ensure the database is meeting WFP’s data registration needs

• Assist on administrative works and attend meetings representing Samaritan's Purse.

• Respond to help desk service requests and maintain accurate task log

• Performing all other tasks and responsibilities as requested by the GFD Program Manager with a generous and serving spirit

Job Requirements

EDUCATION / EXPERIENCE

• BA in Business Administration, Social Studies or relevant field; further training will be a plus

• At least 2 years’ experience in Commodity Management with other NGO or Private Organization

• Basic Information Management skills

LANGUAGE 

• Amharic and English (spoken and written required)

• Afar regional languages strongly desired

SKILLS REQUIRED

To perform this job successfully, an individual must be willing to abide by Samaritan’s Purse’s code of conduct and understand the principals of Samaritan’s Purse’s Statement of Faith, as well as be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition, the following skills are required

• Attention to detail, anticipation and follow up are core values of the job function while maintaining the highest levels of confidentiality regarding contracts and salaries.

• Possesses strong organizational and problem-solving skills within a fast-paced environment.

• Must be a self-starter and internally driven to success and hard work.

• Possesses strong cross-cultural communication skills, both written and verbal.

• Must be a humble team player.

• Ability to be flexible and adaptable, taking on additional responsibilities as needed.

• Knowledge of computer systems and its applications such as Outlook, Word, and Excel including formulas/formatting.

• Must have analytical and report writing skills.

• High level of integrity and stewardship.

• Committed to the SP values and ethics.

• Above average mathematic skills

 REASONING ABILITY 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to stand; walk and run; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ·        The noise level in the work environment is usually moderate but can be exposed to loud noises around the maintenance and construction workshops.

• ·        May travel in country with exposure to communicable diseases, hot and humid weather conditions.

• ·        Work in a security context that is fluid

SAFEGUARDING COMMITMENT

The employee is required to carry out his/her duties in accordance with Samaritan’s Purse Safeguarding policy and Code of conduct.

Employee should remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills, which will enable him/her to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct his/herself in a manner consistent with the Safeguarding Policy.

How to Apply

All interested candidates are encouraged to apply for the position advertised by submitting their CV/Resume (maximum of 2 pages) and application letter (one Page only) no later than August 30, 2023 to hrspe@samaritan.org. Please write the position title you are applying for in the email subject line, "WFP GFD Accountability & Complaints Feedback Officer”

Only candidates that are short-listed will be contacted.