Recruit Professional -Contact Center -  Tigrigna

Place of work- Addis Ababa

DB/Vacancy-0195/23

Job Summary

• The Recruit Professional - Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirements

Academic & Professional Qualification

• Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.

• BSc. Degree in Computer Science, IT, Information Systems

• Fluency in Tigrigna language (speaking and writing) is required

Experience

·         Zero (0) year of experience

Behavioral Competency

·         Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·         Creativity and innovation skill

·         Action oriented

·         Quality focus and attention to detail

·         Professionalism and integrity in line with Dashen Bank Values

·         Good oral and written communication skills

·         Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skill (internal & external)

·         Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

·         Knowledge of customer relationship and service quality management.

·         Good understanding of customer care service standards or benchmarks.

·         Knowledge of Banking product and services   

·         Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

·         Knowledge of customer relationship and service quality management.

·         Knowledge and experience in modern sales and marketing practices in financial services industry.

·         Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.

Project management skills.  

How to Apply

1. Interested and qualified applicants should apply through CLICK HERE

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to THIS LINK and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply