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Customer Service Agent (Chinese Language Speaking)

Hilton Addis Ababa

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Business

Business Administration

Addis Ababa

2 years

1 Position

2023-09-11

to

2023-09-15

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards

ROLES & RESPONSIBILITIES

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Demonstrate a high level of customer service at all times

  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Job Requirements

  • BA Degree in Customer Service, Language or related Fields

  • Minimum of two years previous experience in a customer-focused industry

  • Working language skill in Chinese

  • Ability to work flexible hours, including weekends and holidays.

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via this LINK. Or can submit in person to the office of Director Human Resource Management

Only short listed applicants will be contacted.

For Further information contact Tel: +251115170000

Fields Of Study

Business Administration

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