Job Expired
Customer Support Engineer
WebSprix IT Solutions PLC
ICT
Computer Science and Information Technology
Addis Ababa
0 years
1 Position
2023-09-14
to
2023-09-21
Computer Engineering
Electrical Engineering
Full Time
Share
Job Description
1. Duties and Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Attend conferences and Seminars to network and keep up to date with the latest developments in the sector;
Generating new ideas to diversify our products and services portfolio;
Source and develop client relationships and referrals;
Assist in marketing Products and Services as a Sales technical engineer;
Undertake such other duties as required from time to time.
Reported for፡ Service Director
Job Requirements
BSC in Electrical and Computer Engineering (Communication Stream)
Fresh graduate (0 Years of experience).
Female applicant is advantageous.
Required core competency:
Properly using management software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively.
How to Apply
Interested and qualified applicant can apply through: jobs@websprix.com
Note: Use " Customer Support Engineer " as the subject line of your email !
Fields Of Study
Computer Engineering
Electrical Engineering
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