Job Expired

company-logo

Customer Service Officer

Samanu Proudly Ethiopian

job-description-icon

Business

Marketing and Sales

Dukem

1 Position

2023-09-20

to

2023-09-28

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing

Business Administration

Full Time

Share

Job Description

Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

  • Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately

  • Make sure that the customer is registered and approved agent to distribute our products

  • System check product or Finished Goods availability in the warehouse to make sure we can stratify the order

  • Verify from the system that pricing is correct and the order is confirmed to serve

  • Make sure that the order does not exceed approved credit limit to serve.

  • Make sure stock allocation is done properly as per agreed company policy

  • Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.

  • Generate picking list for the order and provide same to warehouse to arrange delivery or shipment

  • Request transport section to arrange equivalent Truck for delivery for the order

  • Make sure invoicing and attachment done accurately and completely

  • Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official

  • Follow-up timely collection of proof of deliveries

  • Report daily sales executed to concerned bodies at the end of the business day

  • Record pending orders accurately and communicate same to sales and logistics team

  • Record and Resolve customer complaints via phone, email or mail

  • Use telephones to reach out to customers and verify account information.

  • Assist with placement of orders, refunds, or exchanges.

  • Work with customer service manager to ensure proper customer service is being delivered.

Job Requirements

Competences

  • Demonstrated acceptable skills on Microsoft office applications

  • Knowledge of sales and marketing management

  • Knowledge of customer handling

  • Excellent interpersonal and communication skill

  • Knowledge of sales order processing and dispatching

  • Able to work with others and good team player

  • Good time-management skills

  • Able to execute multiple tasks at a time and willing to work under pressure

  • Experience working in ERP and any sales and marketing activity is a plus

Education Qualifications and Requirement

  • First Degree in Marketing, Sales, or Business Administration from recognized institutions 

Experience

  • Minimum of 2 years of experience in customer service, sales or marketing.  

How to Apply

Application instruction

Please title your application with subject line: -"Customer Service Officer - Dukem"

Candidates meeting the above-required qualifications are invited to send their CV through    careers@samanu.com 

 Only those applicants who meet the above criteria will be contacted for an interview.

Application deadline: September 28, 2023

Fields Of Study

Marketing

Business Administration

Related Jobs

about 4 hours left

Vector Four Engineering PLC

Sales Representative

Sales Representative

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Sales, Marketing, Business, Engineering or in a related field of study with relevant work experience Salary: 17,000 ETB (Gross Salary) Duties and Responsibilities: - Identify and pursue new sales opportunities and clients. - Present, promote, and sell products/services to existing and prospective customers. - Achieve agreed-upon sales targets and outcomes within schedule. - Collaborate with the marketing team on advertising materials and lead generation. - Prepare sales reports and provide feedback on market trends. Required Skills: - Excellent communication, negotiation, and interpersonal skills. - Self-motivated with a track record of meeting targets. Requirements: - Must reside in or near the Lamberet or Wosen areas. - Willingness to travel locally for client meetings as required

Addis Ababa

5 days left

Builders Creamy Trading plc

Sales Person

Sales Person

time-icon

Full Time

0 - 1 yrs

1 Position


Bachelor's Degree or Diploma in a related field of study with relevant work experience Duties and Responsibilities: - Identify and connect with potential clients, including contractors and developers. - Build and maintain strong relationships with customers. - Present and promote our elevator door products and services. - Prepare quotes, negotiate deals, and close sales. - Stay updated on market trends and competitors. - Work with other teams to ensure smooth delivery of products. - Meet sales targets and report on performance regularly. Required Skills: - Strong communication, negotiation, and customer service skills. - Proficiency in Microsoft Office - Willingness to work in sites mandatory.

Addis Ababa

9 days left

Builders Creamy Trading plc

Sales Person

Sales Person

time-icon

Full Time

0 - 1 yrs

1 Position


Bachelor's Degree or Diploma any a related field of study with relevant work experience Basic Salary: 5,950.00 plus attractive commission Duties and Responsibilities: - Identify and connect with potential clients, including contractors and developers. - Build and maintain strong relationships with customers. - Present and promote our elevator door products and services. - Prepare quotes, negotiate deals, and close sales. - Stay updated on market trends and competitors. - Work with other teams to ensure smooth delivery of products. - Meet sales targets and report on performance regularly. Required Skill: - Strong communication, negotiation, and customer service skills. - Proficiency in Microsoft Office - Willingness to work in sites mandatory.

Addis Ababa

12 days left

Forward Logistics Technologies

Transport Sales Manager

Sales Manager

time-icon

Full Time

5 - 10 yrs

1 Position


Bachelor's Degree in Marketing & Sales, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and execute strategic marketing and sales plans - Introduce customers to the logistics platform and lead a team of sales and field sales staff - Identify target markets and develop business partnerships with logistics providers, carriers and shippers. - Organize and monitor marketing campaigns, promotional events and digital distribution - Set and track KPIs, sales targets and subscription goals - Provide regular performance reports to company management - Promote the company through industry events, exhibitions and networking opportunities.

Addis Ababa

about 4 hours left

KYT Trading PLC

Field Sales Supervisor

Sales Supervisor

time-icon

Full Time

5 - 7 yrs

6 Positions


BA Degree in Sales & Marketing or in a related field of study with relevant work experience

Addis Ababa

about 4 hours left

Three Y Flexible Packaging PLC

Sales Person

Sales Person

time-icon

Full Time

1 - 3 yrs

1 Position


Master's or Bachelor's Degree in Marketing, Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Identify and pursue new business opportunities  - Achieve monthly and yearly sales targets set by the management. - Develop and maintain strong relationships with existing and potential clients.

Addis Ababa