Job Expired
Customer Service Officer
Samanu Proudly Ethiopian
Business
Marketing and Sales
Addis Ababa
2 years
1 Position
2023-09-20
to
2023-09-28
Marketing
Business Administration
Full Time
Share
Job Description
Job Description
Job Summary
Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Functions
Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately
Make sure that the customer is registered and approved agent to distribute our products
System check product or Finished Goods availability in the warehouse to make sure we can stratify the order
Verify from the system that pricing is correct and the order is confirmed to serve
Make sure that the order does not exceed approved credit limit to serve.
Make sure stock allocation is done properly as per agreed company policy
Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.
Generate picking list for the order and provide same to warehouse to arrange delivery or shipment
Request transport section to arrange equivalent Truck for delivery for the order
Make sure invoicing and attachment done accurately and completely
Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official
Follow-up timely collection of proof of deliveries
Report daily sales executed to concerned bodies at the end of the business day
Record pending orders accurately and communicate same to sales and logistics team
Record and Resolve customer complaints via phone, email or mail
Use telephones to reach out to customers and verify account information.
Assist with placement of orders, refunds, or exchanges.
Work with customer service manager to ensure proper customer service is being delivered.
Job Requirements
Competences
Demonstrated acceptable skills on Microsoft office applications
Knowledge of sales and marketing management
Knowledge of customer handling
Excellent interpersonal and communication skill
Knowledge of sales order processing and dispatching
Able to work with others and good team player
Good time-management skills
Able to execute multiple tasks at a time and willing to work under pressure
Experience working in ERP and any sales and marketing activity is a plus
Education Qualifications and Requirement
First Degree in Marketing, Sales, or Business Administration from recognized institutions
Experience
Minimum of 2 years of experience in customer service, sales or marketing.
How to Apply
Application instruction
Please title your application with subject line: -"Customer Service Officer - A.A"
Candidates meeting the above-required qualifications are invited to send their CV through careers@samanu.com
Only those applicants who meet the above criteria will be contacted for an interview.
Application deadline: September 28, 2023
Fields Of Study
Marketing
Business Administration
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