Job Expired
Associate Call Center Manager
beU Delivery
Business
Secretarial, Admin and Clerical
Addis Ababa
2 years
1 Position
2023-09-21
to
2023-10-02
Business Management
Full Time
Share
Job Description
beU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!
We’re team of young energetic people who work hard and have fun, having stable rapid growth together
Responsibilities
• Monitor staff performance and ensure customer satisfaction.
• Develop and implement strategies to improve customer service.
• Analyze customer feedback and develop strategies to improve customer experience.
• Ensure compliance with all applicable laws and regulations.
• Develop and implement policies and procedures.
• Monitor and analyze call center metrics.
• Train and mentor staff.
• Handle customer complaints and escalations
Job Requirements
Requirements:
• 2+ years of experience in a senior role.
• English proficiency.
• Excellent problem-solving skills.
• Ability to motivate and lead a team.
• Advanced customer service practices.
• Excellent decisions making skills
How to Apply
Interested & qualified applicants should submit their application through "hr@beudelivery.com using Associate Call Center Manager on the subject line.
Fields Of Study
Business Management
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