GARAD PLC under this Job Description presume and hold the role holder generally responsible but not limited to our Service Center Operation and directly work with all the Service Center Technicians to ensure and assist customers at all levels of claims and/or enquiry.

Service Center Coordinator job description

A Service Center Coordinator is a professional who oversees the technicians at the service center and ensures customer complaints are being registered, secure prompt maintenance, and warranty treatments are procedurally followed so that customer satisfaction is met for the company. The role holder acts as a liaison by providing valuable feedback from the customers and sales team to upper management.

Service Center Coordinator responsibilities include:

• Coordinating the Service Center Technician by managing schedules, filing important documents, recording, tracking KPIs and feedback on all the KPIs, and communicating relevant information.

• Ensuring work orders are generated, recorded, and kept in a trackable manner.

• Record and respond to all complaints from customers and give after-sales support when requested.

• Plan, coordinate, and execute Monthly, Quarterly, and Annual Inventory of all the Service center items as per the plan.

• Ensure work orders are closed as per the promised schedule and secure customer satisfaction.

• Evaluate and validate the approval process of warranty conditions. Support warranty decisions to be made and ensure prompt follow-up.

• Timely update all the work orders in the GSPN, a software program that supports and provides spare parts to the service center.

• Estimate, accurately forecast, and plan all the spare parts in the GSPN, and follow up on their delivery. Also, ensure the minimum spare part availability against any new purchase order.

Job brief

We are looking for an experienced and well-organized Service Center Coordinator to provide the necessary support to our customers. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate Service Center Technicians by managing schedules, filing important documents, and communicating relevant information

• Respond to complaints from customers and give after-sales support when requested closely work with Samsung service center Technician.

• Store and sort financial and non-financial data in electronic form and present reports

• Handle the processing of all work orders with accuracy and timeliness in GSPN at real time.

• Promptly and proactively inform clients of unforeseen delays or problems.

• Monitor the team’s progress, identify shortcomings and propose improvements

• Assist in the 5S and ensure workplace hygiene.

• Ensure adherence to statuary and regulatory laws and policies

Reported to: Operation Manager

Job Level: Middle_ Level 4

Job Requirements

Requirements and skills

• Proven experience in Coordinator, and sales; experience as a sales coordinator or in other administrative positions will be considered a plus.

• Good computer skills (MS Office)

• Proficiency in English

• Well-organized and responsible with an aptitude for problem-solving

• Excellent verbal and written communication skills

• A team player with high level of dedication

• BSc/BA in IT, Marketing, Business administration, Economics, or relevant field; certification in ERP will be an asset

How to Apply

Submit your CVs and cover letters via email: hanan@garadplc.com and saptesh1001@gmail.com or in person to Garad PLC head office located at Teklehaymont