• As Reservation Agent, Check and processes reservation requests, confirm bookings, follow up on payments, handle cancellations and any other updates on the reservations system.

• Skillfully handle guests request and promptly respond to their request under the Hilton Global Brand standards and you will play a key role in creating excellent first impressions of our Guests:Specifically, You will perform the following tasks to the highest standards.

• Listen to and understand booking request, issues and situations raised by hotel and internal guests.

• Replying to all booking requests and confirmation in a promptly manner. Urgency of response towards internal and external customer needs.

• Understand the needs and requirements of the customer as quick and as accurate as possible and deliver solutions on the same.

• Be aware of the policies of the department and how these impact the guests.

• Perform tasks in an efficient and smooth sequence.Comply and submit all reports in timely manner.

• Maintain guest satisfaction levels, resolving any outstanding issues securing future bookings.

• Exercise productive working relationships across the hotel and develop very good business relationships with bookers and guestsReview own level of skill and actively identify further personal development requirements.

• Attend regular departmental meetings.

• Check and monitor own appearance and conduct.

Job Requirements

• Diploma/BA Degree in Hotel Operation, Marketing, Sales, or other relevant fields of study

• Minimum of Two years demonstrated hands on work experience in guest facing working environment.

• Excellent skill in Computer usage, working experience in Outlook and email handling.

• Excellent skill of communication in ENGLISH both Writing and  Speaking Very Good interpersonal communication skill  

• Additional language skill is also advantageous.  

How to Apply

Submit your updated CV, cover letter, and credentials in person to the Hilton Hotel office of the Director of Human Resource Management, for further information Contact Tel. +251115170000