Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.

Bachelor's Degree in Management, Human Resources, Hospitality Management, ICT or in a related field of study with relevant work experience Duties & Responsibilities: - Design and implement comprehensive performance management systems, including tools and methodologies for performance appraisal. - Organize and conduct regular performance evaluations aligned with company standards and objectives. - Analyze performance data to identify trends, strengths, and areas requiring improvement. - Assess organizational training needs and design targeted development programs.

Master's or Bachelor's Degree in Management, International Development, Public Administration, Regional and Local Development, Development Studies, Business Adminsitration, Marketing, Leadership, Organizational Development, Political Science, International Relations or in a related field of study with relevant work experience out of which 3/4 years experience in members’ management and community mobilization more preferably in membership based humanitarian or non-governmental organizations.  Dutie & Responsibilites: - Supports the development and implementation of a comprehensive members’ recruitment strategy targeting diverse populations across Ethiopia, including urban and rural areas.  - Coordinates national membership campaigns and local initiatives to raise the number of Red Cross members across branches. 

BA Degree in Business Management or in a related field of study with relevant work experience

BA Degree or Diploma in Stores Management, Management, Accounting, Economics, Business Management or in a related field of study with relevant work experience Duties and Responsibilities: - Greeting customers warmly, attending to their needs, answering questions, assisting in locating products, and handling complaints or returns professionally to ensure customer satisfaction - Processing sales transactions accurately using point-of-sale (POS) systems, handling various payment forms, providing correct change, and assisting in closing sales

Bachelor's Degree in Hotel Management or in a related field of study with relevant work experience