Position: OPERATIONS DIRECTOR

Location: Addis Ababa, Ethiopia

Position Status: Full-time, Regular

Mercy Corps has been present in Ethiopia since 2004 working to drive bold and transformative ideas, working closely with government, the private sector and civil society actors to build a more resilient country, ensuring that programs are responsive to and influenced by participants and stakeholders. Our vision is to enhance the resilience of climate and conflict-affected communities through market systems development for improved livelihoods, access to food, and safe and clean water to thrive in the face of crises. Our strategy focuses on the four outcome areas of: 1) Economically marginalized populations have improved and diversified livelihoods, income, and assets; 2) Pastoralists, farmers, and households have access to sustainably produced, safe, nutritious food; 3) Social cohesion and inclusive governance processes are built in crisis-affected communities; and 4) People have equitable, sustained access to clean water and sanitation for domestic and productive use.  Currently we operate in the regional states of Afar, Amhara, Gambella, Oromia, Somali, Sidama, Southern Ethiopia, Tigray and Addis Ababa city administration working with a diverse base of donors that includes United States Agency for International Development (USAID), European Union, GAC, Hilton Foundation, United Nations (UN), JOA, Sweden, EKN, and other foundations.

Essential Responsibilities

• Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of general facilities and office management, information technology, procurement, asset management, fleet management and warehouse management. 

• Supports the program team on timely provision of operations support at a higher level of standards. 

• Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments. 

• Provides management information for decision making as required. 

• Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting. 

• Represents Mercy Corps as required in coordination with country management. As a senior management team member, the operations director will have certain representation at the discretion of the country director. The level of representation may vary depend of the country context (i.e. Local Logistics Cluster, NGO Working Groups, etc.)

Responsibilities of Operations Director:  

As a member of senior management, the operations director is responsible for but not limited to key responsibilities of strategic oversight, development and implementation of policies and procedures and resource management; 

STRATEGIC OVERSIGHT

Strategic oversight, direction and advice on all aspects of Mercy Corps operations management, aiming at the achievement of the following results:

• Successful contribution for implementation of country operations strategies and establishment of management guidelines. 

• Advice on operations strategies, policies and plans affecting operations, program deliverables and staffing. 

• Analyzing Mercy Corps’ operating environment in the country and adjusting operations and providing advice on contextual changes. 

• Guide Mercy Corps operational strategies and activities. 

• Successful implementation of operational strategies and direct establishment of management achievements with operations. 

• Maintain regular control on operations budget and identify any exceptions or possible implications of under / over spending in a timely manner. 

• Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs. Create learning opportunities and ensure access to available learning resources.  

IMPLEMENTATION OF POLICIES AND PROCEDURES 

Implementation of appropriate operations policies and procedures that comply with Mercy Corps policies and procedures and with donor rules and regulations focusing on the achievement of the following results:

• Full compliance of operations with Mercy Corps Global Procurement and Logistics policies, procedures and processes. 

• Provide strategic, technical and managerial leadership in implementation of Global Procurement and Logistics in the country program. 

• Ensure ongoing full compliance of Mercy Corps finance policies and procedure and others (i.e. Program Management Manual, National Staff Handbook and etc.)

• Act as focal point from operations for all internal and external audit matters in coordination with country management. 

• Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.

• Development of local policies and procedures with the support of country management and implementation of them. 

RESOURCE MANAGEMENT 

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:

• Ensure effective management of resources and reporting in a systematic, transparent and efficient manner to country management. 

• Responsible for provision of high quality and timely procurement and other program support.

• Exercising oversight over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations. 

• Oversee provision of transport and travel support (international and domestic). 

• Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.

• Assist team members with information, tools and resources to improve performance & reach objectives.

• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

• Hire, orient and lead team members as necessary.

• Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.

• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

All Ethiopia Operations (Procurement, Logistics and Facilities, Safety and Security, ICT & Office Management) staff.

Accountability

Reports Directly To: Country Director

Works Directly With: Program Managers, Chiefs of Party, Finance Director, HR Director and other SMT members

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Job Requirements

Minimum Qualification & Transferable Skills

• BA/BS degree in a relevant field.

• Minimum of 5 years senior management experience in a corporate or an INGO sector, including experience in operational support including developing strategies with supervisory responsibilities.  

• Proven ability in planning and organizing substantial tasks includes complex situations in both development and emergency contexts.

• Willingness and ability to change for the events of emergencies and good working relationships with incoming HQ teams (i.e. SRGE, TSU, GPL). 

• Developing credibility with colleagues and stakeholders at all levels of Mercy Corps.  

• Strong interpersonal skills with the ability to lead multi-disciplined and multi-cultural teams, sometimes in insecure and volatile environments. 

• Demonstrated leadership skills, including the ability to lead and motivate qualified and experienced individuals with strong personal values.

• Analytical, decision making and strategic planning skills and the ability to manage multiple priorities at various levels.

• Skills of coaching, mentoring, delegating and providing guidance to team members in the country program. 

• Team building skills and understanding the key success factors in working in a team environment. 

• Commitment to the humanitarian principles and to the organizational and programmatic goals of Mercy Corps. 

• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.

• Excellent oral and written English skills

• Ability to work effectively with an ethnically diverse team in a sensitive environment.

 Success Factors

The successful Operations Director will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multitask, meet deadlines and process information in support of changing program activities. They will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Addis Ababa, Ethiopia and it requires up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How to Apply

All qualified individuals are invited to apply for the advertised position. All applications, including a CV, three references, and all applicable official papers, must be sent electronically.

Only candidates that are short-listed will be acknowledged and called for interviews.

“Mercy Corps is an equal opportunity employer promoting gender, equity and    diversity. Qualified female and young candidates are strongly encouraged to apply. We are committed to empower women and youth.”

Register using this LINK

DEADLINE FOR ALL APPLICATIONS: 27 October 2023/ 4:00 PM