Job Expired

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Call Centre Operator

Hulegeb Online Solution PLC

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Business

Business Administration

Addis Ababa

1 years

1 Position

2023-10-17

to

2023-10-20

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Management

Marketing

Business Administration

Full Time

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Job Description

THE ROLE OF THE CUSTOMER ADVISOR 

Main Duties and Responsibilities

  • Maintains standard service delivery time;

  • Attends customers’ queries and complaints;

  • Enhances the Company’s image through pro-active customer-driven servicing of their needs to maximize customer satisfaction;

  • Provides efficient and high quality service to customers;

  • Resolves problems by clarifying issues and exploring answers and alternative solutions; escalating unresolved problems;

  • Maintains communication equipment by reporting problems;

  • Maintains and improves quality services by adhering to standards, guidelines and procedures;

  • Updates job knowledge by studying new product descriptions; participating in educational opportunities;

  • Follows communication “scripts” when handling customers;

  • When handling customer on phone, identify customers’ needs, clarify information, research required information using every available resources and provide solutions and/or alternatives sometimes escalating unresolved problems;

  • Places calls to customers for the purpose of actively promoting products and services when needed;

  • Provides standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.

  • Improves and optimizes customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the sales mentality

  • Ensures familiarity with all marketing initiatives and up-to-date customer support functions and processes

  • Maintains open and transparent communication within the team

  • Proactively escalates any issues that would affect the customer experience

  • Provides first time resolution to customer contacts, taking into account the commercial value of each contact.

  • Escalates customer complex requests to the Senior Customer Advisor and relay outcomes of investigations to customers.

Supervisor: Sales and Marketing Head 

Job Requirements

Customer Advisor Requirements and Qualifications

  • BA Degree-Marketing, Business Administration, Business Management

  • 1 Years’ previous experience in customer support, client services, sales, or a related field

How to Apply

Submit your Application letter, CV and scanned documentations via email: jobs@hulegeb.com

Fields Of Study

Business Management

Marketing

Business Administration

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