Job Expired
Hulegeb Online Solution PLC
Business
Business Administration
Addis Ababa
1 years
1 Position
2023-10-17
to
2023-10-20
Business Management
Marketing
Business Administration
Full Time
Share
Job Description
THE ROLE OF THE CUSTOMER ADVISOR
Main Duties and Responsibilities
Maintains standard service delivery time;
Attends customers’ queries and complaints;
Enhances the Company’s image through pro-active customer-driven servicing of their needs to maximize customer satisfaction;
Provides efficient and high quality service to customers;
Resolves problems by clarifying issues and exploring answers and alternative solutions; escalating unresolved problems;
Maintains communication equipment by reporting problems;
Maintains and improves quality services by adhering to standards, guidelines and procedures;
Updates job knowledge by studying new product descriptions; participating in educational opportunities;
Follows communication “scripts” when handling customers;
When handling customer on phone, identify customers’ needs, clarify information, research required information using every available resources and provide solutions and/or alternatives sometimes escalating unresolved problems;
Places calls to customers for the purpose of actively promoting products and services when needed;
Provides standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
Improves and optimizes customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the sales mentality
Ensures familiarity with all marketing initiatives and up-to-date customer support functions and processes
Maintains open and transparent communication within the team
Proactively escalates any issues that would affect the customer experience
Provides first time resolution to customer contacts, taking into account the commercial value of each contact.
Escalates customer complex requests to the Senior Customer Advisor and relay outcomes of investigations to customers.
Customer Advisor Requirements and Qualifications
BA Degree-Marketing, Business Administration, Business Management
1 Years’ previous experience in customer support, client services, sales, or a related field
Submit your Application letter, CV and scanned documentations via email: jobs@hulegeb.com
Fields Of Study
Business Management
Marketing
Business Administration
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