Job Expired

company-logo

Customer Service Officer - Akaki Kality

Samanu Proudly Ethiopian

job-description-icon

Business

Marketing Management

Addis Ababa

1 Position

2023-10-21

to

2023-10-25

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

Marketing & Salesmanship

Full Time

Share

Job Description

Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

  • Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately

  • Make sure that the customer is registered and approved agent to distribute our products

  • System check product or Finished Goods availability in the warehouse to make sure we can stratify the order

  • Verify from the system that pricing is correct and the order is confirmed to serve

  • Make sure that the order does not exceed approved credit limit to serve.

  • Make sure stock allocation is done properly as per agreed company policy

  • Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.

  • Generate picking list for the order and provide same to warehouse to arrange delivery or shipment

  • Request transport section to arrange equivalent Truck for delivery for the order

  • Make sure invoicing and attachment done accurately and completely

  • Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official

  • Follow-up timely collection of proof of deliveries

  • Report daily sales executed to concerned bodies at the end of the business day

  • Record pending orders accurately and communicate same to sales and logistics team

  • Record and Resolve customer complaints via phone, email or mail

  • Use telephones to reach out to customers and verify account information.

  • Assist with placement of orders, refunds, or exchanges.

  • Work with customer service manager to ensure proper customer service is being delivered.

Job Requirements

Competences

  • Demonstrated acceptable skills on Microsoft office applications

  • Knowledge of sales and marketing management

  • Knowledge of customer handling

  • Excellent interpersonal and communication skill

  • Knowledge of sales order processing and dispatching

  • Able to work with others and good team player

  • Good time-management skills

  • Able to execute multiple tasks at a time and willing to work under pressure

  • Experience working in ERP and any sales and marketing activity is a plus

Education Qualifications and Requirement

  • First Degree in Marketing, Sales, or Business Administration from recognized institutions 

Experience

Minimum of 2 years of experience in customer service, sales or marketing.  

How to Apply

Application instruction

Please title your application with subject line: -"Customer Service Officer - Akaki Kality"

Candidates meeting the above-required qualifications are invited to send their CV through    careers@samanu.com 

Only those applicants who meet the above criteria will be contacted for an interview.

Application deadline: October 25, 2023

Fields Of Study

Marketing Management

Marketing & Salesmanship

Related Jobs

about 6 hours left

Alfa Multimedia Service and Alfa Digital

Graphics Designer and Content Creator

Graphic Designer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Brainstorm with operations manager and rest of the team to develop brand Identity representations for Alfa’s digital platforms (digital posters, promotional mockups)  - Develop mockups and other designs to be used to promote Alfa Digital solutions  - Transform concepts to Graphic design to fit in to print and digital marketing solutions required by clients.     - Developing concepts, graphics and layouts for product illustrations and company brand identities.  - Preparing rough drafts of material based on brainstormed ideas - Develop and implement a data-driven digital marketing strategy across various channels, including social media (e.g., TikTok Facebook, Instagram, YouTube and marketplaces), email marketing and SEO - Track and analyze campaign performance using analytics tools, identify trends, and make data-driven recommendations for improvement. - Stay up-to-date on the latest digital marketing trends and technologies. - The DM should be available in the chosen communication channels Note: Additional graphics and content design training is a plus

Addis Ababa

2 days left

Forward Logistics Technologies

Social Media Host and Content Creator

Social Media Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor's Degree or Diploma in Marketing, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Regular all social media content creator. - Host and appear in social media videos (Reels, TikToks, YouTube Shorts, etc.) - Develop creative content ideas aligned with brand goals and audience interests - Plan, script, film, and edit engaging short-form and long-form videos - Collaborate with the marketing and design team to maintain a consistent brand voice - Monitor trends, analytics, and engagement metrics to improve performance - Represent the brand professionally and authentically across platforms. Required Skills: - Confident on camera with excellent communication and presentation skills - Proven experience in social media content creation or hosting (portfolio required) - Strong understanding of platforms: Instagram, TikTok, YouTube, Facebook and LinkedIn - Basic video editing skills (Premiere Pro, Cap Cut, Final Cut, or similar) - Creative mindset with attention to detail and storytelling ability - Ability to work independently and meet deadlines

Addis Ababa

3 days left

Hosea Real Estate

Real Estate Sales Consultant

Sales Officer

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Sales & Marketing, Management, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Generate lead and identifying potential clients in different sources - Prepare sales presentation and make an appointment to show them the site - Guiding and assisting clients and suggest them - Having a good conversation with clients communicate them formal ways - Develop communication skill and build good relationship with clients - Maintain and update their self-ability to work independently combined with excellent interpersonal skill - Meeting sales goals - Negotiating with prospective clients - Prepare weekly and monthly reports - Understanding and promoting company program - Coordinating sales effort with marketing program - Checking potential clients to evaluate needs - Answering clients questions about product, price , and availability of the product - Follow up the clients and close the sales. - Dress code (Appearance is the first impression) Required Skills: - Knowledge of customer handling - Excellent interpersonal and communication skill - Able to work with others and good team player

Addis Ababa

9 days left

Goh Manufacturing PLC

Junior Marketing & Promotion Officer

Marketing Officer

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Marketing, Communications, Business or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and grow the company’s digital presence on TikTok, Facebook, and other platform - Create engaging digital content (videos, graphics, and posts) for EV promotion - Generate leads, respond to customer inquiries, and support sales conversion - Assist in branding campaigns, market research, and competitor analysis - Coordinate with sales teams and agents to promote EV services to vehicle owners nationwide Required Skills: - Strong communication skills and a creative, digital-first mindset

Addis Ababa

9 days left

Goh Manufacturing PLC

Digital Marketing & Sales Growth Expert

Digital Marketing Specialist

time-icon

Full Time

3 - 7 yrs

1 Position


Bachelor’s Degree in Marketing, Communications, Business or in a related field of study with relevant work experience Duties and Responsibilities: - Lead 100% of the company’s digital promotion strategy through TikTok, Facebook, Telegram, and other social media platforms. - Create engaging and sales-driven digital content (videos, graphics, and posts) for EV promotion daily (mandatory) - Develop high-impact, market-relevant digital campaigns tailored to the Ethiopian EV market - Proactively generate leads, manage inquiries, and convert digital engagement into confirmed sales - Grow and strengthen Goh Manufacturing’s digital brand visibility and market leadership - Coordinate digitally with agents and sales teams nationwide to ensure immediate follow-up on leads - Coordinate digitally with agents and sales teams nationwide to ensure immediate follow-up on leads Required Skills: - Demonstrated ability to independently create videos, graphics, and social media posts (portfolio/links requir - Proven success in growing TikTok and Facebook accounts - Strong sales mindset with a results-oriented approach - Advanced skills in mobile video editing, content creation, and digital storytelling

Addis Ababa

12 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa