Job Expired

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Customer Service Officer - Akaki Kality

Samanu Proudly Ethiopian

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Business

Marketing Management

Addis Ababa

2 years

1 Position

2023-10-21

to

2023-10-25

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

Marketing & Salesmanship

Full Time

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Job Description

Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Functions

  • Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately

  • Make sure that the customer is registered and approved agent to distribute our products

  • System check product or Finished Goods availability in the warehouse to make sure we can stratify the order

  • Verify from the system that pricing is correct and the order is confirmed to serve

  • Make sure that the order does not exceed approved credit limit to serve.

  • Make sure stock allocation is done properly as per agreed company policy

  • Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.

  • Generate picking list for the order and provide same to warehouse to arrange delivery or shipment

  • Request transport section to arrange equivalent Truck for delivery for the order

  • Make sure invoicing and attachment done accurately and completely

  • Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official

  • Follow-up timely collection of proof of deliveries

  • Report daily sales executed to concerned bodies at the end of the business day

  • Record pending orders accurately and communicate same to sales and logistics team

  • Record and Resolve customer complaints via phone, email or mail

  • Use telephones to reach out to customers and verify account information.

  • Assist with placement of orders, refunds, or exchanges.

  • Work with customer service manager to ensure proper customer service is being delivered.

Job Requirements

Competences

  • Demonstrated acceptable skills on Microsoft office applications

  • Knowledge of sales and marketing management

  • Knowledge of customer handling

  • Excellent interpersonal and communication skill

  • Knowledge of sales order processing and dispatching

  • Able to work with others and good team player

  • Good time-management skills

  • Able to execute multiple tasks at a time and willing to work under pressure

  • Experience working in ERP and any sales and marketing activity is a plus

Education Qualifications and Requirement

  • First Degree in Marketing, Sales, or Business Administration from recognized institutions 

Experience

Minimum of 2 years of experience in customer service, sales or marketing.  

How to Apply

Application instruction

Please title your application with subject line: -"Customer Service Officer - Akaki Kality"

Candidates meeting the above-required qualifications are invited to send their CV through    careers@samanu.com 

Only those applicants who meet the above criteria will be contacted for an interview.

Application deadline: October 25, 2023

Fields Of Study

Marketing Management

Marketing & Salesmanship

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