Duties and Responsibilities

• Cooperate, assist, and work closely with the Sr. Operations and Client Care, making sure any operational activities meet to company’s service quality objectives.

• Acquires and inputs vessel schedules data from carrier. Coordinates with origin/destination and facilitates the receipt and dissemination of pertinent load information.

• Perform daily track and trace of shipments to ensure prompt update of shipment status.

• Keeps customers informed as to the status of shipments and reacts to route problems in a productive manner.

• Follow up the declaration process, port invoices (Djibouti and local bonded warehouse fee invoice), container demurrage, and other related service invoices with the Operations department of MACCFA

• Attend regular briefings and training and meet customers’ requirement

• Ensures that all operational required documents are complete and conform to Segon-Marill’s Service Level Agreements, policies, and procedures

• Follow up the declaration process with the Operations department of MACCFA & port clearance with Marill.

• Follow up on the status of operations and update clients/agents as well as Marketing Experts accordingly

• Accurate and timeous reporting of delayed operations to the Team leader, Operations and Client Care with a copy to the Manager for Operations and Client Care

• Timely report to Team Leader Operations and Client Care, Marketing Experts, and client by email or any traceable means of communication on the missing documents to process the operation

• Prepare daily updates on the internal system and File Log on a daily basis

• Manage operations according to set deadlines

• Keep each Operation file neat and organized & keep only required documents inside the file

• Follow and ensure all empty containers after delivery are returned to port on a timely bases

• Follow and ensure all the necessary documents for outbound shipments are sent to the destination agent for clearance and delivery purposes on timely bases

• Provide professional, efficient, and timeous communications to clients with regard to incoterms, restrictions, and permits

• Request invoices for each file from partners. Upon receiving agents’ invoices make sure finance has a record of it and get it approved by the Operations and Client Care Team Leader and process payments.

• Generates report to the Operations and Client Care Team leader for their review

• After completion of the operation prepare a draft invoice and get it approved by the Operations and Client Care Team Leader

• Ensures all files are ready operationally complete and pass it to the Operations and Client Care

• Maintain a high degree of professional and ethical relationships with internal customers and external entities

• Make sure all services are conducted accordingly to SMIM internal Service Level Agreements and follow them for proper implementation.

• Keeps customers informed about the status of shipments and reacts to route problems in a productive manner.

• Act as the primary account manager for segmented customer accounts, ensuring their needs are met and providing exceptional service.

• Review and approve the document ensuring accuracy, compliance, and adherence to company guidelines and standards.

• Review and approve invoices, ensuring accuracy and adherence to company policies and procedures.

• Resolve problems and issues that arise at customs points, ensuring smooth clearance and compliance with customs regulations.

• Handle duty-paid shipments, ensuring proper documentation, coordination with customs authorities, and timely payment of duties.

• Carry out similar to the above activities whenever instructed by his/her supervisor

Communication and Networking

• Communicate with Marketing Experts and MACCFA Transit team staff. 

Department:  Operations and Client Care 

Reports to:  Team Leader, Operations and Client Care 

Job requirements

BA Degree in Customer Service, Development and Project Management or in related fields with relevant work experience

How to Apply

Submit your CV via email: vacancy@segon-marill.com