About CRS

Catholic Relief Services (CRS) works to save, protect, and transform lives in need in over 100 countries globally, irrespective of race, religion or nationality through relief and development programs. CRS’ programs include emergency response, disaster mitigation and recovery, health, agriculture, education, microfinance, and peacebuilding among others. For nearly 60 years, CRS has taken the lead in responding to disasters affecting the poor and vulnerable communities in Ethiopia. CRS’ disaster mitigation and recovery interventions in conflict, drought and flood prone areas in the country have restored household and community assets through humanitarian assistance including food, agriculture, health, nutrition, WASH, and peacebuilding projects. 

 This position will be based at CRS Office in Addis Ababa, with frequent field travels to partner managed food distribution sites and will oversee JEOP commodity risk and compliance monitoring; liaise with local authorities, consortium partners and UN agencies; and represent JEOP management in the field as appropriate.

Job Title:                        Administrative Officer - Travel and Support

Band:                              V

Required number:        One

Department:                 Operations

Employment Term:      Indefinite term 

Reports To:                   Administrative Manager - Travel and Support 

Country/Location:       CRS Ethiopia/Addis Ababa

Job Responsibilities:

• Making sure operational activities including travel, flight and hotel booking, incoming visitors tracking, and field office supports are done in a timely manner and in line with CRS policies and procedures.  

• Ensure all works are delivered with high quality in an efficient manner and adhere to policies, including property and travel management. Manage risk and address challenges that affect the proper stewardship, optimal utilization and maintenance of organizations assets and resources (financial, human, and material).

• Manage planning and implementation of all key activities in operations department ensuring alignment with Country Program, CRS agency and donor strategic programming and operations excellence priorities and standards.

• Support field office operations functions – systems and processes– that meet CRS’ standards, donor requirements, and local regulations and that are in support of high-quality programming and operational activities.

• Serve as the focal point for the field office in liaising Security guards and cleaning services providing companies on the day-to-day activities including deployment and terminating staffs from these companies.

• Communicate with guards and cleaning service providing companies for those identified challenges and mitigate possible safety and security risks. Ensure a safe work and living environment through following up implementation of staff care and well-being best practices.

• Ensure the well being of cleaners and guards at CRS field offices through conducting scheduled field travel, communicating through emails, and using CRS monthly service confirmation reports from each field offices.

• Effectively manage and follow up those visitors about the country context, accommodation information including details, CRS office information including vehicles arrangement details for picking and dropping up.

• Make sure that operational related RFGS, POs, and payment requests are done on time and follow up the approval process based on approval matrix, CRS policies and procedure. Maintain tracking of RFGSs and payment requests and update the status to concerned / field offices on regular bases.

• In collaboration with field office manages and Operations Manager, strengthen existing relationships with local vendors, including hotel service providers

• As parts of operations team, actively participate and support in maintaining visa, work permits, residence IDs, and getting personal effects loaded and unloaded.  

• Proactively and effectively manage resources and promote stewardship, ensuring program and operations teams have and optimize the appropriate human, financial, and material resources and tools.

• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. In consultation with supervisors, help identify capacity strengthening needs.

Job Requirements

Education and Experience

• Master's Degree or Bachelor's Degree in Accounting, Business Administration, Economics. Additional experience may substitute for some education.

• Minimum of 2 years relevant work experience for Master’s degree holders or 4 years work relevant work experience for BA degree holders in a non-profit, development, and/or humanitarian organization with progressive responsibilities and reasonable project administration experience. Experience with an international organization a plus.

• Experience working with projects funded by multiple public donors, including USAID. 

• Experience in stakeholder management and establishing and strengthening community partnerships.

• Knowledge of fleet, finance, procurement, and general office administrative/management issues

• Skillful in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information management systems.

 Personal Skills

• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.

• Team leadership abilities

• Proactive, resourceful, solutions-oriented, and results-oriented

• Able to live in an environment where everyday comforts may not be readily available. 

 Required/Desired Foreign Language: English    

 Travel Required: 10% -20% travel to field offices, and as and when required to partner offices

 Key Working Relationships:

Supervisory: None

Internal: All Country Program staff,

External: Partners, government bodies at different levels, representatives from for-profit and other non-profit organizations, local vendors and service providers.

 Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

•          Integrity

•          Continuous Improvement & Innovation

•          Builds Relationships

•          Develops Talent

•          Strategic Mindset

•          Accountability & Stewardship

 Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. ***

How to Apply

You should fill the application form through this link: HERE and attach your up-to-date CV on / before the application deadline November 2, 2023. You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

** Qualified women & persons with disability are highly encouraged to apply**

CRS is an Equal Opportunity Employer