Master's Degree in International Relations, Management, Social Accountability, International Development or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee the maintenance of feedback, complaints and response mechanisms (FCRM) through FCRM functionality assessment, identifying the gap on the FCRM channels and improving their utilization. - Develop and continuously improve FCRM tools, SoPs, workflows, classification protocols, response timelines, and escalation mechanisms, ensuring clarity and consistency across projects and partners. - Ensure FCRM systems are context-appropriate, inclusive, accessible (including vulnerable groups), and integrated into project and partner operations. - Lead the integration and eventual phase-out of FCRM systems during project closeout, ensuring lessons learned are captured and shared.

MAster's Degree in Social Work, child protection and Migration or in a related field of study with relevant work experience

Master's or Bachelor's Degree in Economics, Management, Statistics, Development Studies, Regional Local and Development Studies, Public Health or in a related field of study with relevant work experience Duties and Responsibilities: - Collaborate with head planning, monitoring, evaluation reporting and learning in the preparation of Plans and coordination of planning, monitoring, evaluation, learning and CEA activities of the National Society;  - Actively takes part in the development, adoption and contextualization of Standard Operations Procedures and operational guidelines on Planning, Monitoring, Evaluation, Learning and program/project quality assurance frameworks such as Community Engagement and Accountability and other overseas their implementation; - Take part and plays a key role in coordinating strategic plan preparation & review; Coordinate and provide technical support to HQ work units and branches on Annual Operational Plan preparation;

Master's or Bachelor’s Degree in Psychology, Sociology, Social Work or in a related field of study with relevant work experience Duties and Responsibilities: - Support the establishment or strengthening of Women and Girl-Friendly Spaces (WGFS) at IDP sites to provide safe spaces for women and girls. - Supervise, train, and support volunteers and community workers to ensure effective WGFS management. - Carry out any other tasks assigned by the supervisor.

BA Degree in Social Science or in a related field of study with relevant work experience Duties and Responsibilities: - Develop appropriate tools and methodologies for the assessment, aligned with research ethics. - Assess current OVC enrollment, attendance, dropout, retention, re-enrollment, and academic performance by gender, age, disability, and location. - Assess availability and quality of infrastructure and services including school/classroom functionality, WASH, MHM, learning materials, foundational skills, digital access, and other indicators required to inform inclusive and equitable education services for OVC

Bachelor's Degree in Social Science, Gender Studies, Development Studies, Rural Development or in a related field of study with relevant work experience Duties and Responsibilities: - Builds staff and key partners’ capacity on gender and community service-focused program quality.  - Conduct capacity assessment and based on the results, prepare plans pertinent to the findings in the gender lens.  - Lead and organize the customer satisfaction forum tool facilitation in the project implementation area.