Premier Switch Solutions S.C. (PSS) is a leading Electronic Payment Processing Company, established by major private banks of Ethiopia. The Company has implemented the first multi-institution shared-switch infrastructure to provide its member banks with a state of the art payment technology to drive ATM, POS, e-commerce, Mobile Banking and other payment channels and provide clearing of Debit/Credit card transactions for the banks. 

Currently, PSS has one vacant position stated below and would like to invite applicants who meet the qualification and required experience listed for this job opening. 

Description of Duties

• Involve in the development and implementation of policy and procedure for the hardware and software support service.

• Perform ATM installation and deployment, ATM relocation/update, POS installation and deployment and troubleshooting.

• Handle ATM image change requests

• Provide training on hardware and software to end users.

• Provide the hardware and software support activities and communicate with internal and external customers in regard to their support requests.

• Provide the provision of first line and second line support for IT infrastructure.

• Provide regular preventive maintenance.

• Support and maintain office machines such as computers, printers, scanners, fax, etc.

• Regularly maintain the card production hardware and software platform including card personalization machines and PIN printers.

• Provide electronic journals and logs from ATM terminals.

• Prepare specification, RFP and RFP response documents in the supply chain management processes.

• Communicate with external vendors to solve any technical hardware and software support issues

• Check work done for payment requests related to ATM, card personalization machine and any other hardware and software items.

• Work with the sales team in the supply chain processes

• Provide after sales support

• Involve in building knowledge base from different issues observed in support services.

• Provide training on hardware and software maintenance to end users.

• Prepare periodic performance reports 

• Undertake any other duties as may be assigned from time to time by supervisor.

Job Requirements

Qualification & Work Experience

• B.Sc. Degree in Computer Science, Software Engineering, Information Technology, Electrical Engineering, Mechanical Engineering or related field

• At least five years’ experience in hardware and software maintenance.

How to Apply

Submit your updated CV and copies of relevant documents via email: pss.hr@pss-ethiopia.com

NOTE: Please write clearly for which position you applied on the email subject line.