Position:- GBV/CARM  Officer

Location:- Aba'ala

Position Status: Full Time

Essential Job Responsibilities

  CARM DESIGN, ADAPTATION AND ROLLOUT 

• Work with program team to establish feedback collection channels.

• Work with program teams to establish internal and external referral mechanisms.

• Develop Information, Education and Communication (IEC) materials for community members that include Mercy Corps values and how to provide feedback and/or report concerns.

• Design and disseminate communication material that promotes the use of feedback mechanisms (e.g., distribution signs, community signs and banners, etc.).

OVERSEE CARM IMPLEMENTATION

• Collect, record and response to feedback from the community & partners using the established CARM feedback channels.

• Establish and follow up appropriate feedback is efficiently directed through the correct channels.

• Identify, and follow-up on complaints which are serious and sensitive, including engaging management as necessary to respond appropriately.

• Conduct field visits, spot checks, trainings, and follow-up on specific feedback cases.

• Support program team to encourage community participation during program implementation.

MAINTAIN CARM DOCUMENTATION

• Create and consolidate monthly program -level CARM report for relevant stakeholders, that presents CARM findings, successes, trends, tweaks to implementation processes, and adaptation as a result of feedback received.

• Capture programmatic adaptation resulting from CARM feedback within impact stories on a monthly basis, meeting with other team members as necessary.

• Ensure maintenance of CARM program-level database.

Job Requirements

Knowledge and Experience

• BA/S or equivalent, preferable in Social sciences including sociology, law, business administration, economics or international development.

• At least 3 years of related work experience, preferably with an international or local Non-Governmental Organization (NGO) with previous experience on similar post.

• Experience and/or training in handling sensitive information - Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection knowledge and capacities.

• Experience working in high-risk contexts preferred.

• Proven commitment to humanitarian and development principles and a demonstrable understanding of conflict contexts and remote work.

• Proven experience in data collection, data-entry, data/information management and analysis.

• At least 2 years of experience in maintaining feedback mechanisms.

• Proven experience in developing or contributing to accountability framework or standard operating procedures for feedback mechanisms.

• Ability to work in a fast-paced emergency response environment and adapt to the rapidly evolving context as necessary

• Excellent listening, interpersonal, communication and networking skills; and the ability to work with diversified populations.

• High level of self-awareness and self-development with the maturity to deal with constructive feedback

• Excellent Computer skills: proficiency in MS Office package, and some knowledge of database management would be an asset

How to Apply

All qualified individuals are invited to apply for the advertised position. All applications, including a CV, three references, and all applicable official papers, must be sent electronically.

Only candidates that are short-listed will be acknowledged and called for interviews. 

“Mercy Corps is an equal opportunity employer promoting gender, equity and    diversity. Qualified female and young candidates are strongly encouraged to apply. We are committed to empower women and youth.”

DEADLINE FOR ALL APPLICATIONS: 18 November 2023/ 4:00 PM 

Register using this LINK