Médecins Sans Frontières (MSF) is an independent international medical humanitarian organization that delivers emergency aid in more than 70 countries to people affected by armed conflict, epidemics, natural or man-made disasters, or exclusion from healthcare. 

Main Purpose

Planning, coordinating, and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs;

• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator;

•  Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection;

•  Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];

• Supervising, leading and delegating tasks to the ICT Supervisor (if any). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s);

• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated;

•  Providing educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;

• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures.

• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager. 

MSF Section/Context Specific Accountabilities

• Enable, deploy and manage a reliable, usable, secured and OPS oriented ICT ecosystem on the field.

• Ensure IT setup in accordance with any rules, regulations and requirements of the local, regional and national telecommunications authorities including device registration as required 

• Support the supply team in the importation process of any equipment requiring specific pre-importation permit and/or registration with the dedicated office.

• Perform the installation of Field Network Kits to create a common ICT infrastructure across all MSF field locations.

• Position attached to coordination office (Addis), with most of your time spent on the various projects’ locations, to provide support to our MSF projects in Ethiopia.

Job Requirements

Education: Essential university/ technical school diploma. Certification in network or server administration. Technical Education (Technician, engineer) in ICT. 

Experience:  Preferably 5 years of proven experience in IT or technical functions

Feld experience in NGO mandatory.

Experience in coaching and training of staff.

Languages: Preferably B1 B2 English.

Knowledge:

• Expertise in latest version of Microsoft Operating System and business applications                    (Office365)

• Understanding of Server Management (latest version of Microsoft Operating System, Active  directory) and virtualization (Hyper-V)

•  Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)

•  Good knowledge of computer’s hardware and maintenance process, IT security best practices         and IT service management tools (ITSM)

•  Understanding of radio telecommunication concept (HF, VHF, GSM, satellite) 

•  Teaching and supporting skills 

Competencies:        

• Results and Quality Orientation L2

• Teamwork and Cooperation L2

• Behavioural Flexibility L2

• Commitment to MSF Principles L2

• Stress Management L3

• Good communication skills.

• Good analytical skills.

• Proactive and willing to propose innovative ideas and solutions rapidly.

• Ability to set priorities, plan and organize his/her own work in stressful environment.

How to Apply

Submit your National ID, CV (not more than 3 pages), and cover letter via email: Msfocb-addis-recruitment@brussels.msf.org

NOTE: (not more than one page) with “ INFORMATION SYSTEMS SPECIALIST” written in the subject line

Application Deadline: November 25, 2023.

Incomplete applications will not be accepted. Only short-listed candidates will be contacted.

MSF Belgium promotes EQUITY, DIVERSITY & INCLUSION. We strongly encourage women and people with reduced mobility (able to work in remote places) to apply.