Position Title: MNCH Quality and Training Coordinator

Department: SRH

Reports to: MNCH program Manager dotted line to Sr. Technical Advisor

Level: TBD

Based in: Addis Ababa

Duration of contract: Indefinite based on performance and availability of funds.

Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.

Application Deadline: December 7, 2023

Who we are?

PSI is a leading global health organization with programs targeting malaria, child survival, Water and Sanitation, HIV and reproductive health. PSI's core values are a belief in markets and market mechanisms to contribute to sustained improvements in the lives of the poor; results and a strong focus on measurement; speed and efficiency with a predisposition to action and an aversion to bureaucracy; decentralization and empowering our staff at the local level; and a long-term commitment to the people we serve. PSI has programs in 67 countries.  For more information, please visit www.psi.org.

PSI/Ethiopia, an affiliate of Population Services International, has developed national results-based programs for Wash and sanitation, HIV/AIDS and child survival. These programs are creating realistic opportunities for both private and public sector partners to make long-term investments that help Ethiopia’s most vulnerable lead healthier lives.  This Job Description states the responsibilities of the Finance and Grants Director of PSI/Ethiopia.

We are looking for an innovative MNCH Quality and Training Coordinator with strong technical, communication, partnership, and facilitation skills of AYH and MNCH for the Smart Start  Program called RISE (Roadmap to Integrate Smart Start in Ethiopia) to oversee and provide technical assistance to the quality of care and training activities of the program as well as system influence to embed the QoC domains and innovation (Smart Start) as part of the Ethiopian Public Health System.

Under the supervision of the MNCH program Manager, the MNCH Quality and Training Coordinator will be primarily responsible for, the overall coordination of MNCH Quality of care and training activities to ensure efficient delivery of FP/MNCH quality services.

 Sounds like you? Read on!

Main Duties and Responsibilities:

You will work under the direct supervision of the MNCH program manager with a dotted-line relationship with the Sr. Technical Advisor.

Technical

• Lead in the overall coordination of MNCH Quality of care and training activities to ensure efficient delivery of FP/MNCH quality services and achievement of PSI Ethiopia’s mission.

• Implement the quality of care and training of PSI/E’s RISE/MNCH project jointly with the regional and district-level health bureaus/offices.

• Supporting regional and district health offices in setting up a system to ensure client-provider safety at service delivery points.

• Work with the technical teams to cascade the QA/QI tools, SOPs, assets, and tracking systems at the regional and district levels.

• Ensure the best quality of MNCH and FP clinical care by regular monitoring and competency assessment of service providers with support from the Sr. Technical Advisor.

• Support Quality of care evaluation/audit activities at the regional and district level jointly with the health providers.

• Ensure action plans related to internal/external QoC evaluations/audits and supportive supervision findings are timely completed.

• Ensure equitable and quality service delivery for MNCH services.

• Ensure equitable and quality service delivery on adolescents’ access to modern contraception per the designed SMART START tools; in compliance with MOH rules and regulations and national guidelines and work closely with government stakeholders to create quality agreements, ensure quality standards are met, and resolve issues related to quality service delivered promptly and effectively.

• Develop and ensure timely execution of the quality-of-care evaluation/audit Plan, coordinate regulatory inspections, and report significant QoC design fidelity issues and standard clinical quality deficiencies to responsible bodies.

• Prepare a quality assurance operational plan and report periodically the implemented activities

• Support standardization of approaches MNCH services tailored clinical service delivery particularly national-level manuals/guides and site visit program checklists.

• Ensure on-time reports for the AEs happened in the RISE operating sites as per the PSIE guideline.

• Build up strong relations with the MOH, Regional Health Bureau and non-governmental agencies to promote quality of care and partnership at the local level and provide technical support at regional levels including TWGs.

• In close consultation with the regional health bureaus and with a reference to different training materials and standards; develop training materials and plan to train service providers.  

• Follow and support the Master TOT trainees at the respective regions so that they will effectively cascade the training to the service providers as well as Design and deliver the Master TOT so that the training will be cascaded effectively and efficiently.

• Document and communicate the database of the trainees to the RHB and PSI/E central team so that it will be used to closely track the cost of training so that the data will be regularly analyzed to work towards cost optimization.

• Support the RHB to design and run a functional dashboard to document and track the data on trained service providers.

• Ensure the quality of the training delivered at different levels in the region by fostering regular program quality audits in close collaboration with the RHB staff at different levels.

• Support and strengthen the relevant region-specific TWGs that will support the revision and enrichment of the training materials assess and the quality of training provide technical assistance.

Services delivery

• Ensure that the PHCUs and Woreda health offices own and integrate smart start and other MNCH training into their plan.

• In collaboration with RHBs and MOH conduct monthly health post-support visits.

• Ensure that visits are performance-driven and geared towards supporting HPs  to be able to improve  performance

• Develop a checklist that shall be used to identify monitor progresses comprehensively looking at the various facets of the MNCH continuum at PHCUs level. 

• Provide regular feedback to PHCUs, HP, and woreda health offices and support them to draw action points for course correction.

• Analyze findings and share learnings for course correction, and continued improvement for the MNCH project.

• Provide TA to ensure that HPs and HCs are reporting an increased number of MNCH services delivery data (ANC, FP, PNC, PPFP)

• Co-create a community engagement strategy to enhance mobilization to create an enabling environment for AGYW for improved MNCH services uptake.

• Facilitate the provision of awareness-raising education for AGYW on ANC, PNC, FP PPFP, through HEWs and providers. 

• Support HEWs and PHCUs to realize a proactive commodity request, reporting, stock-in and utilization practice.

Services delivery

• Support quarterly MNCH activity reviews at the National and Regional levels as well as at the woreda level.

• Follow up and support the implementation of actionable recommendations that come from meetings, field visits, communications, and data review.

• Document minutes, reports, plans, visit reports, etc, and share as required.

• Provide regular updates and reports to her/his supervisor.  

• Conducts coaching and mentorship on CHIS, HMIS, DHIS2 at the woreda, PHCU and HP level in collaboration with MEL

• Support to avail the MNCH data tracking tool at all levels with Proper orientation for the users.

Key Result Areas:

• Increased ANC, especially early ANC initiation and ANC8,

• Increased FP uptake among 15-24 years old women

• Improved PPFP uptake among postnatal women

• Increased PNC visits

• Improved pregnant women conference engagement.

What it takes to succeed:

• Knowledge on the context:  know-how and experience to work with and for the region-specific Primary Health care system is Key to effectively delivering under the role. 

• A self-starter: You can work independently with minimal supervision; you are proactive in looking for new opportunities.

• Consistent and determined: The influencing system is time-consuming and labor-intensive which requires understanding people and their interest in doing their routine. Someone who is determined and always look at the bigger picture regardless of the challenges daily is needed.

• Eager and Passionate to serve young people and women:  MNCH is especially for and with young people in general and married adolescent girls/couples.

• Communicator: who has excellent interpersonal and written communication skills

• Evidence-based decision Maker: capable of interpreting both qualitative and quantitative data, transforming it into compelling communication material to influence both mindset sets, and skill sets as the system is all about infrastructure as well as people.

• Flexible: who is capable of seeing other alternatives when trials/attempts fail; someone with a strong conviction that CHANGE is possible!

Job Requirements

Background

What are we looking for? The basics:

• Master’s degree in public health (MPH), SRH or related fields with four (4) years of demonstrated experience.

• Bachelor’s degree in public health, SRH or related fields with six (6) years of demonstrated experience.

What would get us excited?

• Experience in existing Health Extension program and PHCU in Ethiopia a plus

• Ample experience in improving and enhancing the quality of AYH and MNCH service in general and adolescent health and maternal health programs in particular.

• Knowledge of tools, concepts, and methodologies of QoC in clinical service delivery

• Experience facilitating training.

• Able to work within a very innovative and dynamic type of program.

• Have a problem-solving mentality.

• Computer application skills.

• Experience in partnership management

• Excellent written and verbal communication skills in English and other local languages.

• Good time management and organizational skills.

• Excellent interpersonal skills and good team spirit.

• Willingness to travel up to 50% time away from the central office.

• Ability to follow deadlines, accuracy, and attention to detail.

• Ability to deliver on time under stressful situations without compromising quality

How to Apply

Are you intrigued? Apply!

By following our 3 steps application process:

1. Fill out the mandatory application form using the following link: Online Application Form. It will only take 5 to 10 minutes.

2. Send your CV and application letter to recruitment@psiet.org clearly mark “Application for MNCH Quality and Training Coordinator Position” in the subject line.

3. Check your email and make sure you receive an automatic response acknowledging receipt of your CV. If you don’t receive the automatic response, check again your subject line and if needed, re-submit your CV and application letter with the correct subject.

Application deadline is December 7, 2023. We’ll call or e-mail you back if there is a good fit on both sides.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, sexual orientation, or disability.