Job Expired
Ethio Impact Consulting PLC
Business
Business Administration
Addis Ababa
2 years
1 Position
2023-11-28
to
2023-12-05
Logistics and Supply Chain Management
Full Time
Share
Job Description
Manage and follow the proper implementation of procedures are ensured as per the company’s standards.
Ensure all documentation as per job file requirements is maintained/updated, and follow for their proper encoding to the internal Automation system by the operation and Client care officers on a daily basis.
Cooperate and work closely with the Manager for Operations and Client Care to enhance and develop Operation and Client Care officers’ capacity through training, coaching, and making sure any operational activities meet to
company’s service quality objectives.
Check and conduct proper follow-up of files ready for a timely invoicing process, and prepare draft invoices to share with clients and forward to the finance department for invoicing on a timely basis.
Follow up the declaration process, port clearance process, loading of container transportation invoices (Djibouti and local bonded warehouse fee invoice), container demurrage, and other related service invoices with the Operations department of MACCFA
Report daily, weekly, and monthly operations status as per the standard reporting formats to the Manager for Operations and Client Care on a timely base.
Close follow-up on Operational officers for timely updates of each operation status to clients/agents
Work with clients’ Agents and Sales team in fulfilling required documents for Ethiopian and Djibouti port clearance
Work with service providers for local and Djibouti port clearance
Organize, follow delivery, packing, and moving services in coordination with the logistics department and Packing team.
Resolve problems of the customs points and Supply Chain process (Door to Door)
Arrange containers and transport for Import and Export shipments in collaboration with the Service provider
Plan the movement of each shipment and follow the executions and report to the Operation and Client Care Manager.
Prepare Invoices for customs, purposes.
Keep the record of all relevant documents in the designated file box of each file as prescribed in the custom operation procedures,
Escalate issues to superiors in a timely manner
Follow the timely service delivery of each Shipment as stated in the procedure.
Communicated, Coordinate with Agents, sales team, liaison officers, client’s organization, and logistics team for smooth supply chain process of each file.
Manage costs from all possible arrangements within the Supply Chain,
Follow the status of each shipment and update the client timely
Generates operational reports for the Manager for Operations and Client Care and reviews them on weekly bases.
Act in a lead role in carrying out own responsibilities and that of the Operations and Client Care staff, providing backup support to the Manager for Operations and Client Care as needed.
Conduct regular briefings and training for Operational staff to ensure job competency and to meet customers’ requirement
Act as the primary account manager for segmented customer accounts, ensuring their needs are met and providing exceptional service.
Review and approve documents, ensuring accuracy, compliance, and adherence to company guidelines and standards.
Review and approve invoices, ensuring accuracy and adherence to company policies and procedures.
Effectively communicate with agents and clients to address inquiries, provide information, and facilitate smooth interactions.
Resolve problems at the customs point
Handle duty-paid shipments, ensuring proper documentation, coordination with customs authorities, and timely payment of duties and taxes.
Handle new agent accounts, including the necessary information.
Maintain a positive attitude and conduct team-building exercise
Flexible and able to adapt to constant change
Conducts performance appraisal of staff members under his/her supervision;
Maintain a high degree of professional and ethical relationships with internal customers and external entities
Ensures all files are operationally closed and pass it to the Manager for Operations and Client Care for final approval
Work in line with the Product or Service Mission, Vision, and Values of SMIM
Carry out similar to the above activities whenever instructed by his/her supervisor
Bachelor's Degree in business related fields
2 years work experience in logistics and related industry is a must
Fluent in English and francophone is an added advantage
Communication, Teamwork, Collaboration and Coordination skills are required
Register using the following link: CLICK HERE
Fields Of Study
Logistics and Supply Chain Management
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