ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Customer Service & Logistics Excellence

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are passionate about customer service and working in a high paced environment that is critical to meeting the business’ targets,  and at the heart of the business operations. then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Stock Check

• Perform stock check and closely work with production team for timely posting.

• Advise distribution assistant on stock availability (SOH + daily production forecast) for truck planning and allocation

• Manage SAP process with SA OTC hub, starting from booking sheet creation to billing at 100% accuracy

• Ensure each truck is issued a separate original invoice and invoicing is done post loading

• Implement FEFO while picking goods to ensure effective batch management, extract report on weekly basis for review by Distribution manager

• Liaise with Finance for VAT refund in case of invoice cancellation

• Ensure safety stock of invoicing paper and tonner of at least three months

• Perform trial sales for new SKU before invoicing to ensure system readiness

• Ensure all orders processed manually during BCP are captured in SAP at 100% accuracy

• CCFOT > 90% DR > 99%

• 100% Invoicing accuracy

• Reporting

• Extract MTD sales report at end of day and post on DBR group on teams and on email

• Print fiscal summary from fiscal machine and provide to finance at every month end closure

• Prepare and present Invoicing KPIs report weekly

• Process Improvement

• Continuously Identify potential areas of process improvements

• Resolve any problem or issue that hinders service performance

Controls and Governance

• Ensure all SOPs are adhered to in billing process

• Document all SOP for invoicing process

• Receive and centrally save payment change report, from SA hub monthly

• Run VF04 report and centrally store at the last day of the month to ensure closure of all Sales orders at every MEC

• Ensure all Sales orders are properly billed/closed at the end of the week to avoid DR loss

• Work with Finance for annual fiscal machine inspection, memory, and software updates

• Strictly adhere to sales cut-off on the last day of the month

Meeting

• Participate in weekly KPIs review meeting

• Participate in departmental meetings

People

• Work closely with the CSE/ CD / Transport / Warehouse team to ensure deliveries are done on time to meet Company objectives

• Ensure you have a bi- weekly performance review with LM

• Ensure you have Future fit plan (Development) in place every year

• Ensure at least 1 hour at minimum a week is spent on learning /degreed based on agreement with LM

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

ESSENTIAL

• University degree completed in relevant field

• Minimum of 1 years’ experience within a supply chain organization

• Excellent working and analytical Knowledge of SAP and Excel

• Strong analytical and numerical skills

• Strong interpersonal and presentation skills.

PREFERRED

• FMCG Experience, Engineering or Supply Chain degree

Skills

• Customer Experience

• Stakeholder Management

• Digital Awareness

• Inventory Management

• Problem Solving

• Attention to Detail

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey

How to apply:

• Register using the following link CLICK HERE