Infinity Advanced Technology Solutions P.L.C. (IATS) is a leading medical equipment distributor and technical service provider in Ethiopia. Currently the company needs to hire a qualified personnel for the following vacancy:

Position: Service Sales Representative

Summary of the Job:

 The Service Sales Representative (SSR) is responsible for selling and coordinating after sales service; asses and evaluate the execution in setting and achieving assigned goals in the profitable installation, maintenance of products. Manages complex customer service areas through development of team. Winning sales opportunities for products/solutions/services in an assigned territory. Responsible for participating in capacity building activities and driving customer satisfaction through Service Excellence.

•         Responsible to be able to differentiate Infinity's product/solution/service offerings, convey compelling value propositions, lead the opportunity, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers' questions in order to successfully close service sales.

Major roles and responsibilities:

• Prepare Business and annual sales plan      

• Being accountable to achieve service orders and sales OP target for assigned accounts and or territory (service contracts, on-demand service, and upgrade sales).

•         Ensure pricing compliance for segment opportunities.

•         Forecast orders and sales within the applicable sales funnel tools and reports for their services in their assigned territory/accounts.

•         Create territory/account plans including opportunity development, competitive strategies and targets.

•         Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers' needs.

•         Maintain a network of key opinion leaders within the assigned territory.

•         Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies.

•         Maintain up to date detailed knowledge of their product/solution/services. Be able to present and discuss the technology and service offering benefits in terms, which are relevant to customers.

•         Maintain up to date market and competitor knowledge related to their product/solutions/services

•         Develop their understanding of the customers changing clinical and/or operational issues and challenges.

•         Create viable service offerings, which meet customer needs effectively, while achieving optimum margin for Infinity.

•         Differentiate assigned service offering during the various stages of the sales process, effectively using resources.

•         Notify customer on end of warranty/ contract and service life of equipment

•         Prepare Service sales operational objectives/plan, monitor execution and report on operational performance to immediate supervisor.

•         Record team meeting minute, distribute and follow up of action points.

•         Organize and check quarterly incentive request as per reviewed performance and submit to immediate supervisor.

•         Assess, compile and report incident and nonconformity reported by the Team, Customer and Supplier to immediate supervisor.

•         Organize reports (weekly, monthly, quarter and annual) in the alignment to immediate supervisor.

Report and present department execution performance on a weekly bases. 

•         Communicate and follow up with supplier for back to back parts coverage,

•         Works with finance for timely invoicing and payment collection

·        Regular planning & reporting on Odoo For customer engagement, Lead and qualified opportunities

• Performing any other duties as described by supervisor

Job Requirements

Education:

BSC/MSC Degree in Biomedical Engineering  and related health fields

Experience:

Minimum three years of experience in medical products sales

Certification(s):

·        Any Certification supporting the profession (installation, maintenance, product knowledge)

How to Apply

Application procedure: 

Interested and qualified candidates shall submit their motivation letter along with their non-returnable recent CV and credentials within 10 days of this announcement via Email: recruitment@infinity-et.com; 

Note: - Please make sure you mention the vacancy title and attach application (motivation) letter, CV and educational credentials. Applications without these will not be considered.

 Only short listed applicants will be contacted.