As Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business

• Respond, positively, to sales inquiries to develop future sales leads

• Identify sales leads, as appropriate

• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

• Provide prompt and efficient service while maintaining the hotels brand standards

Job Requirements

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum of 2 years Previous experience in a Reservations environment

• Associate degree/ BA Degree in Sales, Marketing, Hotel Management or related

• A highly professional telephone manner and excellent communication skills

• Outstanding administration and organizational skills

Intermediate computer proficiency, outlook, 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

How to Apply

Submit your CV along with your cover letter in person to Hilton, office of Director Human Resource Management For further information contact Tel. +251115170000