Job Expired
Call Center
Atkena Trading Plc
Business
Marketing Management
Addis Ababa
2 years
1 Position
2023-12-18
to
2023-12-23
Marketing Management
Business
Full Time
Share
Job Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. In this role, the call center agent will be handling a high volume of incoming and outgoing calls and becoming the primary point of contact for our customers, providing exceptional customer service and efficiently resolving their inquiries or concerns. The Call Center Agent will also be responsible for maintaining accurate records of customer interactions and ensure that each interaction is handled professionally and efficiently.
Note: Applicants should be located near or around Ayat and only shortlisted candidates will be contacted for interview.
Duties & Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
Handle incoming calls from customers professionally and courteously
Provide accurate information to customers regarding products, services, promotions or company policies
Identify and escalate complex issues to the appropriate department or supervisor when necessary
Resolve customer complaints or inquiries in a timely and satisfactory manner
Respond efficiently to customers and creating a positive experience
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues
Maintain detailed and accurate records of all interactions with customers, comments and complaints
Follow call center scripts and guidelines to ensure consistent quality service delivery
Job Requirements
Degree in any field with 2 years proven experience as a call center agent or in a similar customer service role. (Experience working in the transport sector especially meter taxis is desirable)
Competencies
Excellent verbal communication skills with a clear and professional phone voice
Strong active listening skills to understand customer needs and provide appropriate solutions
Strong problem-solving skills and the ability to remain calm under pressure
Ability to handle challenging or irate customers with empathy and professionalism
Strong time management skills with the ability to multitask effectively while maintaining attention to detail
Willingness to work flexible schedules including evenings, weekends, and holidays if required
If you possess excellent communication skills combined with a passion for delivering exceptional customer service experiences, we invite you to apply for this position by submitting your resume along with a cover letter outlining your relevant qualifications and experience.
How to Apply
Submit your resume and cover letter to our telegram account @Nisir_atk
N.B: Kindly indicate the position you applied for and your current/last salary
Fields Of Study
Marketing Management
Business
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