Detailed Description

Reporting to the Chief Sales & Distribution, the position holder’s role will be to effectively manage Agents & sub-agents in the assigned area, by growing the agents/sub-agents business to ensure availability of M-PESA services in the area at all times.

Job Responsibilities

• Visit all agents regularly using agreed route plans.

• Implementation of market penetration routines as per business Strategy/ objectives.

• Ensure contract sales force adheres to agreed trade routes.

• Ensure Adherence to the set daily and monthly trade routes.

• Identify gaps in market coverage and recruit suitable outlets to fill in the assigned territory.

• Recruiting non-Safaricom dealers and stand-alones as recruitment agents.

• Availability and penetration of M-PESA services.

• Facilitate sign up of agents/ sub-agents to meet area targets.

• Attain transaction targets – value of transactions, number of transactions and customer registrations.

• Achievement of monthly, quarterly, annual targets for assigned sales area.

• Carry out consistent audit of outlets in assigned regions.

• Escalate non-conformities for necessary action.

• Ensure closure of unsatisfactory agents and return of Safaricom property within stipulated guidelines.

• Identify and provide assistance in improvement of outlets that underperform.

• Trouble shoot in poorly performing outlets and offer propositions to partner agents to close gaps.

• Ensure 100% compliance to branding and merchandising standards at outlets within sales area.

• Ensure attainment of agreed levels of business tools and adherence to re-order levels at all assigned

• Ensure all agents / sub-agents are well trained on acceptable KYC standards.

• Ensure contracted sales force deliver quality/ expected training standards to agent assistants in the

• Provide consumer education through roadshows and targeted events.

Job Requirement

• A degree in Humanities or Social Sciences from a recognized university.

• 7 to 10 years hands on work experience in a Customer service environment preferably in a customer

• interfacing position.

• Must have had at least 3 years Supervisory/Team leadership experience preferably in customer care.

• Excellent knowledge of The Company products and services.

• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.

• Mentoring/coaching skills/experience.

• Leadership skills.

• Trainer of trainers’ skills.

• Problem solving and decision-making skills.

• Good report writing skills coupled with excellent presentation skills.

• Knowledge of local language is desirable. 

How To Apply:

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then CLIK HERE on the apply button. Remember to attach your resume.

• The closing date for receiving applications is Thursday, December 28, 2023.