Department: Marketing, Sales & Business Development Department

Reports to: Customer Service Coordinator

Purpose of the Job:

Under the general direction and supervision of the CUSTOMER SERVICE COORDINATOR, JUNIOR CUSTOMER SERVICE OFFICER is responsible for delivering outstanding performance in a forwarding and logistics environment, providing exemplary service to our customers through effective management and direct client relationships

Duties & Responsibilities:

• Serve as front office Desk officer for all business enquiries.

• Handle all customers of the company service requests.

• Plan and track shipments.

• Updates and monitor picking accuracy and warehouse activities.

• Liaise and coordinate with warehouse and transport team to ensure smooth delivery.

• Investigate and resolve orders /deliveries that are late.

• Process orders and transactions.

• Handle customer complaints.

• Collect and analyse customer feedback.

• Deliver information about company’s offering.

• Respond to customer reviews

• Receive and lead clients according to their requests.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Communicate with customers through various channels.

• Process orders, forms, applications, and requests.

• Provide feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Create and maintain reports on customer interactions.

• Encourage customers to complete satisfaction surveys.

• Make recommendations to managers to improve customer experience.

Qualification and Experience:

• Bachelor’s degree in Accounting, Management, Economics, Business Administration or related fields with zero (0) year of demonstrated experience OR

• Level 4/college diploma in Accounting, Management, Economics, Business Administration or related fields with Four (4) years of demonstrated experience

How to apply:

• Submit your applications via email: molla1adane@gmail.com