Job Expired
Junior Customer Service Officer
Ahununu Trading PLC
Business
Business Management
Addis Ababa
0 years - 4 years
1 Position
2023-12-19
to
2023-12-25
Accounting
Business Administration
Management
Full Time
Share
Job Description
Department: Marketing, Sales & Business Development Department
Reports to: Customer Service Coordinator
Purpose of the Job:
Under the general direction and supervision of the CUSTOMER SERVICE COORDINATOR, JUNIOR CUSTOMER SERVICE OFFICER is responsible for delivering outstanding performance in a forwarding and logistics environment, providing exemplary service to our customers through effective management and direct client relationships
Duties & Responsibilities:
Serve as front office Desk officer for all business enquiries.
Handle all customers of the company service requests.
Plan and track shipments.
Updates and monitor picking accuracy and warehouse activities.
Liaise and coordinate with warehouse and transport team to ensure smooth delivery.
Investigate and resolve orders /deliveries that are late.
Process orders and transactions.
Handle customer complaints.
Collect and analyse customer feedback.
Deliver information about company’s offering.
Respond to customer reviews
Receive and lead clients according to their requests.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate with customers through various channels.
Process orders, forms, applications, and requests.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Create and maintain reports on customer interactions.
Encourage customers to complete satisfaction surveys.
Make recommendations to managers to improve customer experience.
Qualification and Experience:
Bachelor’s degree in Accounting, Management, Economics, Business Administration or related fields with zero (0) year of demonstrated experience OR
Level 4/college diploma in Accounting, Management, Economics, Business Administration or related fields with Four (4) years of demonstrated experience
How to apply:
Submit your applications via email: molla1adane@gmail.com
Fields Of Study
Accounting
Business Administration
Management
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