Key Account Executive at DHL

Position - Key Account Executive

Role Context

Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Customer Care & Key Account Supervisor and Sales Managers whilst continuously working with customers to identify and in corporate their evolving and emerging needs in Key Account Servicing

Key Responsibilities

• Provide the full suite of customer service offerings (including bookings, inquiries, quotes, supply request, queries) to Key Account customers in addition to customized contracted services(Reporting, Mail Room Management).

• Prepare written correspondences to customers when required to furnish information requested Proactively inform customers of shipment delays and potential service failures.

• Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve service provided to the customers

• Pro-active shipment tracking for all Key Accounts on the desk.

• Ensure that all outstanding traces are escalated when necessary using GEMA and that all traces are resolved within the shortest time possible to the customer’s satisfaction

• Ensure that customer complaints and claims transferred to the customer care unit are treated as a priority and are resolved to the customer’s satisfaction

• Evaluate complaints and escalate any serious issues to the Customer Care & Key Account Supervisor.

Minimum Requirements

• Skills / Qualifications

• Presentation skills (good)

• Customer-facing and interaction skills (excellent)

• Software skills (Word, Excel, PowerPoint, etc.) (excellent)

• Software skills (DHL Systems) (preferable)

• Communication skills, spoken and written (excellent)

• Negotiation and interpersonal skills (excellent)

• Analytical, organizational and motivational skills (excellent)

• Project management skills (good)

Expected Educational Qualifications

• Customer service / Sales experience

• University degree

How to Apply

• Register using THIS LINK