Job Expired
Key Account Executive
Deutsche Post DHL Group
Business
Marketing and Sales
Addis Ababa
1 years
1 Position
2023-12-22
to
2023-12-30
Marketing & Salesmanship
Full Time
Share
Job Description
Key Account Executive at DHL
Position - Key Account Executive
Role Context
Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Customer Care & Key Account Supervisor and Sales Managers whilst continuously working with customers to identify and in corporate their evolving and emerging needs in Key Account Servicing
Key Responsibilities
Provide the full suite of customer service offerings (including bookings, inquiries, quotes, supply request, queries) to Key Account customers in addition to customized contracted services(Reporting, Mail Room Management).
Prepare written correspondences to customers when required to furnish information requested Proactively inform customers of shipment delays and potential service failures.
Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve service provided to the customers
Pro-active shipment tracking for all Key Accounts on the desk.
Ensure that all outstanding traces are escalated when necessary using GEMA and that all traces are resolved within the shortest time possible to the customer’s satisfaction
Ensure that customer complaints and claims transferred to the customer care unit are treated as a priority and are resolved to the customer’s satisfaction
Evaluate complaints and escalate any serious issues to the Customer Care & Key Account Supervisor.
Minimum Requirements
Skills / Qualifications
Presentation skills (good)
Customer-facing and interaction skills (excellent)
Software skills (Word, Excel, PowerPoint, etc.) (excellent)
Software skills (DHL Systems) (preferable)
Communication skills, spoken and written (excellent)
Negotiation and interpersonal skills (excellent)
Analytical, organizational and motivational skills (excellent)
Project management skills (good)
Expected Educational Qualifications
Customer service / Sales experience
University degree
How to Apply
Register using THIS LINK
Fields Of Study
Marketing & Salesmanship
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